Tag Archives: consumer behaviour
Exploring Options for Improving Energy Bill Equity for Fuel Poor Households
| Sector: | Public Policy. | |
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| Client: | Committee on Fuel Poverty | |
| Published: | 7 November, 2025 |
London Economics, together with Basis Social and University College London (UCL), were commissioned by the Committee on Fuel Poverty (CFP) to examine energy bill inequity for fuel poor and vulnerable households in England. The research explored the structural elements of energy bills that contribute to inequity, the effects of innovative tariffs on different household groups, and […]
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Le Patourel V BT Group Plc: What Does the CAT’s Judgement Mean for the Use of Behavioural Economics in Class Actions in the UK?
| Sector: | Behavioural Economics. | |
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| Client: | N/A | |
| Published: | 30 January, 2025 |
In December 2024 the UK Competition Appeal Tribunal dismissed Justin Le Patourel’s claim which centred on allegations that BT abused its dominant market position by imposing excessive and unfair pricing for Standalone Fixed Voice Services (full judgement). For the first time in the UK, behavioural economists were engaged to provide evidence related to one of […]
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Consumer Survey on App Stores, Internet of Things and Connected Places
| Sector: | Public Policy. | |
|---|---|---|
| Client: | Department for Science, Innovation and Technology | |
| Published: | 23 December, 2024 |
London Economics, in collaboration with YouGov, were commissioned by the Department for Science, Innovation, and Technology (DSIT) to conduct two consumer surveys. These surveys aimed to explore consumer perceptions, attitudes, and behaviors toward app stores, Internet of Things (IoT) devices, and connected places technologies. The findings contribute to shaping policies under the UK Government’s National […]
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Understanding Methods for Measuring Digital Consumer Harms
| Sector: | Data & technology. | |
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| Client: | DCMS | |
| Published: | 20 January, 2023 |
Digital markets have delivered numerous benefits for consumers, providing a range of new products and services that are designed and personalised with the analysis of consumer data. However, digital markets have given rise to new risks for consumers. It is often the same features that bring benefits that can also cause harm, including higher prices, […]