Tag Archives: consumer behaviour

Study on the Functioning of the Retail Electricity Markets for Consumers in the EU – February 2017

Sector:Competition, Regulation and Business.
Client:EC DG Justice and Consumers
Published: 06 February, 2017
Document type:Report

The 2nd Electricity Market Study investigated electricity market functioning for consumers in the EU, Iceland and Norway. It assessed how market performance has developed since the 1st electricity market study conducted in 2010, and the extent to which consumers have the necessary tools to make rational and empowered choices. Its findings offer a clear insight […]

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Stakeholder Engagement on Complex and Long-run Issues in the Energy and Water Sectors – November 2016

Sector:
Client:Sustainability First
Published: 14 November, 2016
Document type:Report

This paper for Sustainability First explores how different research approaches for engaging individual consumers can help uncover long-term public interest in complex areas. The paper covers both quantitative and qualitative methods, and includes behavioural experiments to test consumer responses to alternative interventions. The paper is of use to public interest advocates and energy and water […]

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Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016

Sector:
Client:EC DG Justice and Consumers
Published: 21 November, 2016
Document type:Presentation

Following the publication of London Economics’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.

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IPID Consumer Testing and Design Work – August 2016

Sector:
Client:European Insurance and Occupational Pensions Authority (EIOPA)
Published: 01 August, 2016
Document type:Report

EIOPA commissioned a consortium consisting of LE Europe, Ipsos MORI and Academy Design Partners to undertake consumer testing on the design of a standardised presentation format of an Insurance Product Information Document (IPID). The findings of the consumer testing, as presented in this report, were intended to assist EIOPA to reach a view on the […]

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Behavioural Experiments and Consumer Policy – April 2016

Sector:Behavioural.
Client:N/A
Published: 11 April, 2016
Document type:Presentation

Dr Charlotte Duke spoke at the OECD Roundtable on behavioural insights  at the 91st session of the Committee on Consumer Policy (CCP). Charlotte discussed: Why are we observing such growth in the use of experiments in consumer policy making; What are the pitfalls to be aware of when using experiments in policy making; How may […]

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Consumer Market Study on the Functioning of Legal and Commercial Guarantees for Consumers in the EU – December 2015

Sector:
Client:European Commission
Published: 14 December, 2015
Document type:Report

This study for the European Commission explores how well markets for Legal and Commercial Guarantees (LCGs) operate for consumers in Europe. The study includes consumer surveys and behavioural experiments to investigate how well consumers understand LCGs. The study provides policy recommendations to remedy any shortcomings detected. In particular, the results of will be used to […]

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FCA Symposium: Competition Analysis with Realistic Behaviour – December 2015

Sector:Finance.
Client:Financial Conduct Authority
Published: December, 2015
Document type:

LE’s Charlotte Duke participated in the FCA symposium: competition analysis with realistic behaviour. This forum brought together senior thinkers, researchers and policy makers to discuss the promotion of competition in financial services. During the day, delegates focussed on the research being done on Behavioural Industrial Organisation (BIO).

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FCA Forum: Competition Analysis with Realistic Behaviour – Forthcoming Event in December 2015

Sector:Behavioural.
Client:Financial Conduct Authority
Published: 11 November, 2015
Document type:Event

London Economics’ Dr Charlotte Duke will be speaking at this forthcoming event on Behavioural Industrial Organization and how best to design policy interventions and improve competition. Further information and registration for the event can be found above.

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Consumer Testing Study of the Possible New Format and Content for Retail Disclosures of Packaged Retail and Insurance-based Investment Products – November 2015

Sector:Finance.
Client:EC DG Internal Market and Services
Published: 13 November, 2015
Document type:Report

The European Commission commissioned London Economics and Ipsos to undertake consumer testing of various ways of presenting information relating to Packaged Retail and Insurance‐based Investment Products (PRIIPs). The motivation for the study was to assess which particular format of Key Information Documents would best help consumers compare and select products for their investment needs. The […]

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High-Cost Short-Term Credit Price Comparison Websites – November 2015

Sector:
Client:Financial Conduct Authority
Published: 30 November, 2015
Document type:Report

This behavioural economics study for the FCA, tested additional standards for price comparison websites that compare HCSTC products. It forms part of the evidence base used by the FCA in its recommendations for additional standards in response to the CMA’s final report on payday lending.

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Using Behavioural Economics: Practical Examples – Behavioural Economics and Psychological Choices – August 2015

Sector:
Client:Copenhagen Summer School
Published: August, 2015
Document type:Presentation

Presented at a practitioners’ summer workshop this presentation explores how behavioural economics is being used in policy-making and understanding of consumer behaviour in markets. Explains what behavioural experiments are and provides examples of how behavioural studies conducted by London Economics have been used to inform policy making. The presentation then provides guidance on what to […]

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The Death of the Saturday Job – June 2015

Sector:Education.
Client:UK Commission for Employment and Skills
Published: June, 2015
Document type:Report

Read London Economics’ report for the UK Commission of Employment and Skills on the extent of young people combining work with study.

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Study on the Coverage, Functioning and Consumer Use of Comparison Tools and Third-party Verification Schemes for Such Tools – March 2015

Sector:Behavioural.
Client:European Commission – Executive Agency for Health and Consumers (EAHC)
Published: March, 2015
Document type:Report

The European Commission has published the study on consumers’ use of comparison tools. As part of the study London Economics completed a behavioural experiment in 15 EU countries that investigated consumer understanding and use comparison tools. The study forms part of the evidence base used by the Commission to develop, together with stakeholders, a series […]

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Managing Money Online – Working As Well As We Think? – February 2015

Sector:
Client:Keep Me Posted campaign
Published: 03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

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Impact of Information on Patients’ Choice Within the Context of the Directive 2011/24/EU of the EP and of the Council on the Application of Patients’ Rights in Cross-border Healthcare – January 2015

Sector:Behavioural.
Client:European Commission – Consumers Health and Food Executive Agency (CHAFEA)
Published: 06 January, 2015
Document type:Report

This study for the European Commission investigates the impact of information on peoples’ choice to seek healthcare in an EU Member State other than their home country. It is a pan-European study including a survey and behavioural experiment. The findings inform the implementation of the EU Directive on cross-border patient rights.

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Study on the Impact of the Energy Label – and Potential Changes to It – on Consumer Understanding and on Purchase Decisions – January 2015

Sector:Behavioural.
Client:EC DG Energy
Published: 23 January, 2015
Document type:Report

This behavioural economics study for the European Commission investigates the impact of potential changes to the EU energy label on consumer understanding and purchasing decisions. The pan-European study uses an online and field experiment combined with a consumer survey and focus groups to provide insights on the performance of alternative label designs.

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Ticket Retailing Code of Practice – What Information is Relevant – September 2014

Sector:Behavioural.
Client:Office of Rail Regulation
Published: 26 September, 2014
Document type:Report

This study for the Office of Rail Regulation sets out to examine what information is important to passengers when choosing and buying rail tickets, what information passengers need in order to make informed decisions when selecting tickets, and how and when this information should be provided. The research is based on an online survey and […]

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