Our Consumer Markets & Protection practice specialises in understanding consumer behaviour, the functioning of retail markets, and consumer related issues. We conduct studies across different consumer markets for regulators, governments, European institutions, and private sector clients. Working closely with our Behavioural Economics team, we assess consumer behaviour; test responses to product information, customer communications and labelling; measure ‘willingness-to-pay’; and estimate consumer detriment. Particular areas of focus include environmental protection, retail finance and consumer welfare.
Published: August, 2020