Publications in: Consumer markets and protection
Study on the Functioning of the Retail Electricity Markets for Consumers in the EU – February 2017
| Published: | 06 February, 2017 |
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The 2nd Electricity Market Study investigated electricity market functioning for consumers in the EU, Iceland and Norway. It assessed how market performance has developed since the 1st electricity market study conducted in 2010, and the extent to which consumers have the necessary tools to make rational and empowered choices. Its findings offer a clear insight […]
The Use of Behavioural Insights in Consumer Policy – January 2017
| Published: | 25 January, 2017 |
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The OECD has published its report on the use of Behavioural Economics in Consumer Policy. The report is informed by discussion at the OECD’s Behavioural Economics Roundtable, at which LE’s Dr Charlotte Duke was an invited speaker on her experience in using behavioural economics to test and design consumer policy.
Stakeholder Engagement on Complex and Long-run Issues in the Energy and Water Sectors – November 2016
| Published: | 14 November, 2016 |
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This paper for Sustainability First explores how different research approaches for engaging individual consumers can help uncover long-term public interest in complex areas. The paper covers both quantitative and qualitative methods, and includes behavioural experiments to test consumer responses to alternative interventions. The paper is of use to public interest advocates and energy and water […]
Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016
| Published: | 21 November, 2016 |
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Following the publication of London Economics’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.
Behavioural Experiments and Consumer Policy – April 2016
| Published: | 11 April, 2016 |
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Dr Charlotte Duke spoke at the OECD Roundtable on behavioural insights at the 91st session of the Committee on Consumer Policy (CCP). Charlotte discussed: Why are we observing such growth in the use of experiments in consumer policy making; What are the pitfalls to be aware of when using experiments in policy making; How may […]
Consumer Market Study on the Functioning of Legal and Commercial Guarantees for Consumers in the EU – December 2015
| Published: | 14 December, 2015 |
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This study for the European Commission explores how well markets for Legal and Commercial Guarantees (LCGs) operate for consumers in Europe. The study includes consumer surveys and behavioural experiments to investigate how well consumers understand LCGs. The study provides policy recommendations to remedy any shortcomings detected. In particular, the results of will be used to […]
FCA Symposium: Competition Analysis with Realistic Behaviour – December 2015
| Published: | December, 2015 |
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LE’s Charlotte Duke participated in the FCA symposium: competition analysis with realistic behaviour. This forum brought together senior thinkers, researchers and policy makers to discuss the promotion of competition in financial services. During the day, delegates focussed on the research being done on Behavioural Industrial Organisation (BIO).
Consumer Testing Study of the Possible New Format and Content for Retail Disclosures of Packaged Retail and Insurance-based Investment Products – November 2015
| Published: | 13 November, 2015 |
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The European Commission commissioned London Economics and Ipsos to undertake consumer testing of various ways of presenting information relating to Packaged Retail and Insurance‐based Investment Products (PRIIPs). The motivation for the study was to assess which particular format of Key Information Documents would best help consumers compare and select products for their investment needs. The […]