Tag Archives: water and sewerage

Understanding Customer Values – Behavioural Experiment Report – March 2019

Client:Yorkshire Water
Published: 6 March, 2019
Document type:Report | Survey

This study was undertaken for Yorkshire Water, as subcontractor to Aecom, to understand the values customers place on water service attributes as part of the 2019 price review process. London Economics conducted an online behavioural experiment to examine customers’ willingness to pay for service improvements and the impact of various framing treatments on customers’ valuations. […]

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Future Options for Managing Customer Demand for Water – March 2019

Sector:Behavioural Economics.
Client:Yorkshire Water
Published: 21 March, 2019
Document type:Report

Yorkshire Water commissioned London Economics to write a paper on interventions to manage water demand with a special focus on interventions which use behavioural economics. The paper also assessed the effectiveness of temporary use bans (TUBs), commonly known as ‘hosepipe bans’, which must be introduced in times of severe droughts. A rapid evidence assessment of […]

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