Tag Archives: experiments

Behavioural Study on Consumers’ Engagement in the Circular Economy – October 2018

Sector:Behavioural Economics.
Client:European Commission – Consumers Health and Food Executive Agency (CHAFEA)
Published: 23 October, 2018
Document type:Report

The objective of this study was to provide policy-relevant insights on consumers’ engagement in the circular economy. The study involved several research tasks including a literature review across all EU countries as well as third countries, stakeholder interviews, consumer focus groups in 4 EU countries, an online consumer survey in 12 EU countries and an […]

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Asset Management Market Study – Experimental Consumer Research and Focus Groups – April 2018

Sector:Behavioural Economics.
Client:Financial Conduct Authority
Published: April, 2018
Document type:

As part of the FCA’s Asset Management Market study, London Economics conducted a behavioural experiment to test the impact of different ways of presenting information on charges on the extent that retail investors pay attention to charges in their decision-making. Treatments tested included: warning investors about the impact of charges a) via a written message […]

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Now You See It: Drawing Attention to Charges in the Asset Management Industry – April 2018

Sector:Behavioural Economics.
Client:Financial Conduct Authority
Published: April, 2018
Document type:

A behavioural experiment conducted by London Economics formed the basis of the FCA’s Occasional Paper ‘Now you see it: drawing attention to charges in the asset management industry’. Our experiment tested the impact of different ways of presenting information on charges on the extent that retail investors pay attention to charges in their decision-making. The […]

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IPID Consumer Testing and Design Work – August 2016

Sector:
Client:European Insurance and Occupational Pensions Authority (EIOPA)
Published: 01 August, 2016
Document type:Report

EIOPA commissioned a consortium consisting of LE Europe, Ipsos MORI and Academy Design Partners to undertake consumer testing on the design of a standardised presentation format of an Insurance Product Information Document (IPID). The findings of the consumer testing, as presented in this report, were intended to assist EIOPA to reach a view on the […]

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Study on the Coverage, Functioning and Consumer Use of Comparison Tools and Third-party Verification Schemes for Such Tools – March 2015

Sector:Behavioural Economics.
Client:European Commission – Executive Agency for Health and Consumers (EAHC)
Published: March, 2015
Document type:Report

The European Commission has published the study on consumers’ use of comparison tools. As part of the study London Economics completed a behavioural experiment in 15 EU countries that investigated consumer understanding and use comparison tools. The study forms part of the evidence base used by the Commission to develop, together with stakeholders, a series […]

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Managing Money Online – Working As Well As We Think? – February 2015

Sector:Behavioural Economics.
Client:Keep Me Posted campaign
Published: 03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

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Study on the Impact of the Energy Label – and Potential Changes to It – on Consumer Understanding and on Purchase Decisions – January 2015

Sector:Behavioural Economics.
Client:EC DG Energy
Published: 23 January, 2015
Document type:Report

This behavioural economics study for the European Commission investigates the impact of potential changes to the EU energy label on consumer understanding and purchasing decisions. The pan-European study uses an online and field experiment combined with a consumer survey and focus groups to provide insights on the performance of alternative label designs.

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Ticket Retailing Code of Practice – What Information is Relevant – September 2014

Sector:Behavioural Economics.
Client:Office of Rail Regulation
Published: 26 September, 2014
Document type:Report

This study for the Office of Rail Regulation sets out to examine what information is important to passengers when choosing and buying rail tickets, what information passengers need in order to make informed decisions when selecting tickets, and how and when this information should be provided. The research is based on an online survey and […]

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Behavioural Economics in Retail Financial Services: Training Workshop, 30th September 2014, Central London

Sector:Public Policy.
Client:N/A
Published: 19 August, 2014
Document type:

The London Economics’ Behavioural and Financial Services teams will provide a training workshop on the application of behavioural economics to retail finance. The course will address: The underlying principles of behavioural economics; Regulators’ understanding and use of behavioural economics; How behavioural economics is applied in retail financial services ; and, how to design, apply and […]

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Study on the Impact of the EU Energy Label – and Potential Changes to It – on Consumer Understanding and Purchase Decisions – August 2014

Sector:Public Policy.
Client:EC DG Energy
Published: 19 August, 2014
Document type:Report

As part of the review of the EU Directive on Energy Labels, the European Commission engaged London Economics to undertake a behavioural study on consumer understanding and purchasing decisions, of the current EU energy label and potential changes to it. Interim findings were presented to the 3rd Stakeholder meeting on the Evaluation of the Energy […]

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Study on the Functioning of the Consumer Credit Market in the EU

Sector:
Client:EC DG Health and Consumers
Published: 12 June, 2014
Document type:Report

Presentation to Eurofinas, Brussels, June 12th, 2014.

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Study on the Functioning of the Consumer Credit Markets in the European Union – May 2014

Sector:
Client:EC DG Health and Consumers
Published: 20 May, 2014
Document type:Report

The study assesses the degree to which Consumer Credit Directive (CCD) fulfilled its principal objectives, namely: a) fostering an internal credit market in the EU, with a positive impact, in particular on cross­border competition; and, b) providing a high level of protection of consumers regarding consumer credits. The study focuses on the impact of the […]

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General Insurance Add-ons: Experimental Consumer Research Report

Sector:Behavioural Economics.
Client:Financial Conduct Authority
Published: 13 March, 2014
Document type:Report

Behavioural experiment by London Economics which formed part of the FCA’s Add-on Insurance Market Study. The experiment with 1,500 UK residents tested for common patterns of consumer behaviour that arise due to add-on insurance mechanisms and assessed how insurance add-ons may lead to poor outcomes for consumers in these markets.

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Using Behavioural Experiments to Identify Consumer Problems in Markets: Partitioned Pricing Practices

Sector:Behavioural Economics.
Client:Office of Fair Trading
Published: January, 2014
Document type:Presentation

This presentation at the OFT’s Economic Seminar series, considers how behavioural experiments can be used to identify problems consumers can have in markets and details an experiment completed for the OFT on partitioned pricing, the practice of splitting prices into parts. The study identifies that these pricing practices can reduce consumer welfare and lead to […]

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Using Behavioural Experiments to Inform Consumer Policy in Financial Markets

Sector:Behavioural Economics.
Client:N/A
Published: December, 2013
Document type:Presentation

A presentation at the Behavioural Finance Working Group conference, practitioners session on behavioural economics applied to finance markets. This presentation looks at applied policy examples of behavioural experiments relevant to consumer decision making in regard to financial products.

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Barriers to Cross-border Health Care: Can Behavioural Insights Help?

Sector:Behavioural Economics.
Client:N/A
Published: September, 2013
Document type:Presentation

Presentation at European Commission conference on Applying Behavioural Insights to Policy-Making 30th September 2013.

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Partitioned Pricing Research: A Behavioural Experiment

Sector:Public Policy.
Client:N/A
Published: August, 2013
Document type:Report

London Economics was commissioned by the Office of Fair Trading to undertake a behavioural economics study into how partitioned pricing, which is the practice of splitting the price of a good or service into multiple components, affects consumer decision making. The study builds upon earlier research by London Economics for the OFT on the impact […]

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Research on EU Product Labelling

Sector:Public Policy.
Client:EC DG Energy
Published: December, 2012
Document type:Report

This study by London Economics, Ipsos MORI and AEA investigated the possibility of creating a product label which provides consumers with information about the environmental lifecycle performance of products (televisions, washing machines and light bulbs). The information may be added to the current EU Energy Efficiency label. Pan-European behavioural experiments  were used in conjunction with […]

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The Value of Personal Information – Evidence from Empirical Economic Studies

Sector:Competition, Regulation and Business.
Client:N/A
Published: November, 2012
Document type:Staff publication

EC data protection policy is promoted with reference to economic benefits. However, the value of personal information in legitimate business models is rarely discussed. Various economic studies have tried to measure individuals’ valuation of different kinds of personal data. We review empirical papers from the last 10 years and find evidence that more disclosure is […]

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The Impact of Competition Interventions on Compliance and Deterrence

Sector:Competition, Regulation and Business.
Client:Office of Fair Trading
Published: December, 2011
Document type:Report

The research, which consisted of a survey of more than 500 large companies and 300 SMEs, as well as a small survey of specialist competition advisers in legal firms, estimates that for each abuse of dominance case, 12 potential infringements are deterred; for each cartel case, 28 potential infringements are deterred and for each commercial […]

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Consumer Information on Broadband Speed and Net Neutrality Experiment

Sector:Public Policy.
Client:Ofcom
Published: November, 2011
Document type:Report

Ofcom has published the report by London Economics “Consumer information on Broadband Net Neutrality”. This study uses an economic experiment and behavioural economics to test the impact on consumers’ internet package choice of how information about packages is presented. Participants in the experiment were faced with different information frames, including the use of colour coding […]

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Experimental Study on Non-geographic Calls

Sector:Competition, Regulation and Business.
Client:Ofcom
Published: September, 2011
Document type:Report

Ofcom has published the report by London Economics Experimental work on potential interventions in relation to non-geographic calls. The study uses economic experiments to investigate call price transparency for non-geographic phone numbers such as Directory Enquiries and customer support lines, and tests alternative regulatory interventions to improve price transparency to help consumers make more informed […]

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Consumer Behavioural Biases in Competition

Sector:Competition, Regulation and Business.
Client:N/A
Published: May, 2011
Document type:Presentation

Office of Fair Trading, May 4, 2011.

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Consumer Behavioural Biases in Competition

Sector:Behavioural Economics.
Client:N/A
Published: May, 2011
Document type:Report

Consumer behavioural biases imply that consumers may not behave in the fully rational way that many economic models assume. This study assesses what impact behavioural biases can have on competition, including, how competition and pricing practices may change when consumers are biased; if lowering barriers to entry can reduce inefficiencies that arise from consumer behavioural […]

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Consumer Contracts

Sector:Public Policy.
Client:N/A
Published: February, 2011
Document type:Report

The OFT has published the market study on problems consumers have with contracts. To inform the market study London Economics in association with YouGov completed a behavioural survey of consumers combined with an economic experiment to investigate the features of contracts that cause most problems for consumers.

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Behavioural Economics and the Impact of Price Frames on Consumer Decision Making

Sector:Public Policy.
Client:N/A
Published: November, 2010
Document type:Presentation

European Commission conference on Behavioural Economics, November 22, 2010.

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Consumer Switching Experimental Economics Research

Sector:Public Policy.
Client:Ofcom
Published: September, 2010
Document type:Report

This study completed for Ofcom reports the results of an economic experiment that investigates different features of switching processes for consumers in the market for communication services. The economic experiment tests the impact of two main forms of switching process, Gaining Provider Led Processes (GPLPs) and Losing Provider Led Processes (LPLPs) on a set of […]

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The Impact of Price Frames on Consumer Decision Making

Sector:Public Policy.
Client:N/A
Published: May, 2010
Document type:Report

London Economics was comissioned by the Office of Fair Trading to undertake a behavioural economics study into how different price frames may impact upon consumer behaviour. The study uses experimental economics to test if consumers incur behavioural biases under five common pricing practices used by firms, including drip pricing and “3 for 2” offers. The […]

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Using Experiments in Consumer Research

Sector:Public Policy.
Client:N/A
Published: March, 2010
Document type:Report

Ofcom has published the report “Using experiments in consumer research” by London Economics. The work informs Ofcom about how behavioural and experimental economics can assist regulators in understanding consumer behaviour. The research implemented a controlled economic experiment which considered a number of options for improving the understanding of consumers when choosing telecommunication services funded through […]

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