Publications in: Public Policy

Research into the Experiences and Effectiveness of Solicitors’ First Tier Complaints Handling Processes – January 2018

Subsector:Consumer behaviour and protection
Published: 08 January, 2018
Document type:Report

The Solicitors Regulation Authority (SRA) and Legal Ombudsman jointly commissioned London Economics and YouGov to undertake research into solicitors’ handling of first tier complaints. The study used a consumer survey, a survey of firms and depth interviews with firms and consumers, to understand consumers’ and solicitors’ experiences of the complaints process. The research identified recommended […]

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Consumer Behaviour Research – December 2017

Subsector:Consumer behaviour and protection
Published: 6 December, 2017
Document type:Report

The Law Society commissioned London Economics to undertake behavioural economic research into how consumers search for legal services. The study used a behavioural experiment, focus groups and depth interviews to investigate how consumers access, assess and act on information. The research helped the Law Society to better understand the most useful information that solicitors can […]

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Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017

Subsector:Consumer behaviour and protection
Published: 7 November, 2017
Document type:Report

This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.

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Research and Analysis to Quantify the Benefits Arising from Personal Data Rights Under the GDPR – August 2017

Subsector:Remedies and enforcement
Published: 07 August, 2017
Document type:Report

The act of disclosing personal data typically takes place in an environment of incomplete and asymmetric information. This explains the crucial role of consumer confidence in enabling transactions that involve the disclosure of personal data. LE’s study for DCMS investigates the benefits of new individual rights introduced by the European General Data Protection Regulation (GDPR) […]

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A Study of the Economic Impact of the Services Provided by the Bureau of Meteorology – July 2017

Subsector:Public Policy
Published: 11 July, 2017
Document type:Report

As part of the Australian Governments Functional and Efficiency Review of the Australian Bureau of Meteorology, London Economics undertook an economic impact assessment of the Bureau’s services to the Australian economy. Of the benefits that can be quantified, the analysis indicates a benefit-cost ratio of 11.6:1. That is, for every dollar spent on delivering Bureau […]

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The Determinants of University Selection – January 2017

Subsector:Public Policy
Published: 13 January, 2017 January, 2017
Document type:

Read London Economics’ research brief on the determinants of university selection. The analysis considers the relative importance of fees and funding on the selection of universities, as well as the role of other characteristics (such as rankings). The report also highlights students’ willingness to pay for different university attributes.

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Facilitating Cross Border Data Flow in the Digital Single Market – January 2017

Subsector:Public Policy
Published: 10 January, 2017
Document type:Report

Unnecessary requirements to maintain control over the location where data and documents physically reside are an obstacle to the free flow of data within the Single Market. LE investigated the restrictions to the free flow of data across borders within the European Union, concentrating on 8 member states. The study found that legal restrictions of […]

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Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016

Subsector:Consumer behaviour
Published: 21 November, 2016
Document type:Presentation

Following the publication of London Economics’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.

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Annual Report on European SMEs 2015/16 – November 2016

Subsector:Public Policy
Published: 24 November, 2016
Document type:Report

The 2015/16 SME Annual Report prepared by London Economics as part of the 2016 SME Performance Review (undertaken by a consortium comprising Carsa, DIW, DIW econ, Innova, London Economics and PwC) shows that in 2015 in the EU28 SMEs as a group have experienced growth in value added, employment and the number of enterprises. In […]

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Insolvencies and SMEs: the Role of Second Chance, Special Study, SME PERFORMANCE REVIEW 2015/16 – November 2016

Subsector:Public Policy
Published: 24 November, 2016
Document type:Report

This companion study to the 2015/15 Annual Report on SMEs provides 1) a literature review of recent studies focusing on the determinants and impacts of SME bankruptcies and the economic impact of various characteristics of a bankruptcy regime; 2) a number of case studies on the issues faced by entrepreneurs when they went bankrupt or […]

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