The Social Value of the Post Office Network – November 2016

Managing Money Online – Working As Well As We Think? – February 2015

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

Study on Consumers’ Postal Practices and Socio-economic Needs in Terms of the Quality and Provision of the Priority Postal Service

The study focuses on the postal practices and needs of households and businesses, especially SMEs. The first part of the study examines the extent to which the postal service is important to users, the users’ knowledge of postal products, their current postal practices, their sensitivity to the time it takes for a postal product to […]

Quality of Services and Consumers’ Needs: Recent Evidence from France

19th CPDE, CRRI, Jersey, June 2011.

Measuring Consumer Detriment from Postal Quality-Price Misperceptions in France

CCRP workshop, Aston University, Birmingham, February 2011.

Estimating the Impact of Access Conditions on Service Quality in Post

In this Working Paper, London Economics uses data on the speed of delivery for international letter post to estimate the impact of access conditions on quality in the postal sector.

The Theory and Practice of Setting the X-factor in Postal Pricing

This London Economics Working Paper reviews the theory and practice of setting the X-factor in postal price regulation.

Estimating the Impact of Price Regulation on Quality of Service in Post

16th CPDE, Portugal, May 2008.

Incorporating Quality of Service Measures Into Price-caps for Post

This paper develops an approach of how to incorporate quality of service improvements into price caps using economic concepts related to productivity growth measurement and hedonic pricing. The paper advances practical work done by Postcomm (use of the C factor) and is related to empirical work done previously to estimate both consumers’ willingness to pay […]

Estimation of Consumers’ Willingness to Pay for Quality of Service in Post

13th Conference on Postal and Delivery Economics in Antwerp, Belgium. June 1-4, 2005.