Publications in: Consumer protection

Using Behavioural Science to Drive Behaviour Change in Reducing Risks of STIs – March 2018

Published: 9 March, 2018

Dr Annette Cerulli-Harms spoke at the Public Policy Exchange conference on Student Sexual Health and Well Being on March 8th 2018 about how behavioural economics can be used to change the way we speak about sexual health. Annette explained the relevance of behavioural economics and cognitive biases in the area of public health including sexual […]

Single Digital Gateway: How EU Could Meet Expectations of Citizens and Businesses? – March 2018

Published: 27 March, 2018

A briefing by Dr Charlotte Duke for the European Commission on behalf of the Internal Market and Consumer Protection Committee on the European Commission’s proposed regulation for a Single Digital Gateway.

Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017

Published: 7 November, 2017

This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.

Financial Conduct Authority Practical Use of Behavioural Experiments in Financial Regulation – March 2014

Published: 25 March, 2014

The Financial Conduct Authority finds that behavioural experiments have an important role to play in financial regulation, and often provide insights into the ways markets work that may not be possible otherwise. Download the paper on the practical application of behavioural experiments in financial regulation jointly authored by London Economics and the FCA.

Voluntary Food Labelling Schemes Study

Published: January, 2014

This market study for the European Commission included a pan-European behavioural experiment to test consumer willingness to pay for products associated with voluntary food labelling schemes. The study also included a web sweep of voluntary food labelling scheme in Europe, a consumer survey and assessment of schemes performance with the requirements of the 2010 Commission […]

Behavioural Biases and Consumer Detriment

Published: May, 2012

International Conference on Financial Services, Hamburg, 10th May 2012

Evaluation of a Sample of OFT’s Consumer Enforcement Cases

Published: October, 2009

This study for the Office of Fair Trading reviews the effectiveness of six past consumer protection interventions by the OFT. The project carried out six case studies and in each case it identified the sources of consumer detriment and evaluated the reduction in consumer detriment attributable to the interventions of the OFT. The six cases […]