Publications in: Consumer markets and protection

Exploring Options for Improving Energy Bill Equity for Fuel Poor Households

Published: 7 November, 2025

London Economics, together with Basis Social and University College London (UCL), were commissioned by the Committee on Fuel Poverty (CFP) to examine energy bill inequity for fuel poor and vulnerable households in England. The research explored the structural elements of energy bills that contribute to inequity, the effects of innovative tariffs on different household groups, and […]

Online Prize Draws and Competitions Market Study, Assessment of Harm and Review of Potential Interventions – June 2025

Published: 26 June, 2025

Link to the research To better understand the prize draws and competitions (PDC) market in the UK, the Department for Culture, Media and Sport (DCMS) commissioned London Economics to conduct some of the first comprehensive research into the sector. We examined the size and scale of the sector; possible negative consequences such as gambling harm; […]

Consumer Survey on App Stores, Internet of Things and Connected Places

Published: 23 December, 2024

London Economics, in collaboration with YouGov, were commissioned by the Department for Science, Innovation, and Technology (DSIT) to conduct two consumer surveys. These surveys aimed to explore consumer perceptions, attitudes, and behaviors toward app stores, Internet of Things (IoT) devices, and connected places technologies. The findings contribute to shaping policies under the UK Government’s National […]

Green Home Finance: Expert Analysis from a Behavioural Perspective

Published: 1 March, 2024

Green home finance presents an opportunity to support the UK Government in achieving its Net Zero Ambitions. This study by London Economics and partners Basis Social, Cambridge University and University College London explores the appetite for GHF products amongst consumers, the barriers and enablers to GHF delivery, and how behavioural science can be used to […]

Access to Cash: Costs to Consumers and SMEs of a Loss of Access to In-person Cash and Banking Services

Published: 6 February, 2024

London Economics led this study for the FCA to estimate the costs to consumers and SMEs from loss of access to cash and in-person banking services. The research explored how consumers and SMEs currently use these services and how they would behave if they lost access to these services. It identified that access to these […]

Consumer Focused Regulation in Legal Services – June 2023

Published: 15 June, 2023

London Economics was commissioned by the Legal Services Consumer Panel – an independent arm of the Legal Services Board –  to undertake research to develop a set of indicators to serve as guidance on good practice in consumer focused regulation. The Legal Services Consumer Panel is calling on legal services regulators to focus more of […]

Understanding the Challenges Faced by Fuel Poor Households – May 2023

Published: 24 May, 2023

London Economics was commissioned by the Committee on Fuel Poverty – an advisory Non-Departmental Public Body sponsored by the Department for Energy Security and Net Zero –  to undertake research to better understand the issues faced by fuel poor households and options as to how these issues can be addressed. This study is an important […]

Understanding the Challenges Faced by Fuel Poor Households This Winter 2022 to 2023 – March 2023

Published: 17 March, 2023

London Economics are delighted to have been commissioned by the Committee on Fuel Poverty to undertake important research on fuel poverty. This research will help the Committee on Fuel Poverty – an advisory Non-Departmental Public Body sponsored by the Department for Energy Security and Net Zero – to better understand the issues faced by those […]

A Pandemic’s Worth of Change – June 2021

Published: 17 June, 2021

London Economics and Webloyalty reveal the top consumer trends formed during the pandemic which are here to stay and how behavioural economics can help your firm thrive post-pandemic.

Assessing the Impact of a Flat and Variable Deposit Fee for a UK Deposit Return Scheme – January 2021

Published: 27 January, 2021

London Economics was commissioned by Alupro to undertake an evaluation of a flat versus variable rate Deposit Return Scheme. The study informs the ongoing discussions regarding the design of a Deposit Return Scheme in the UK. The full report and summary report are available on the Alupro website here.