Publications in: Consumer markets and protection

Use of Distributed Ledger Technologies to Verify the Provenance of Goods – October 2020

Published: 2 October, 2020

In 2018, London Economics were commissioned by the Department for Business, Energy and Industrial Strategy to critically assess the use of distributed ledgers in sectors where they have already been trialled, developing an evidence base to help inform their use in the supply chains for different types of consumer products. The research programme comprised desk […]

Why Do People Purchase Electric Vehicles? – August 2020

Published: 11 August, 2020

London Economics’ Dr Charlotte Duke joins Centrica’s podcast ‘Power to the People’ exploring the behavioural economic motivations behind our decisions to purchase electric vehicles. You can listen to the podcast here.

Feasibility Study into the Viability of Establishing a No-Interest Loans Scheme (NILS) in the UK – March 2020

Published: 11 March, 2020

London Economics has completed a feasibility study into the viability of establishing a no-interest loans scheme in the UK for HM Treasury. Based on wide stakeholder consultations, desk-based research and analysis of various datasets, this study examined various options for potential access and eligibility criteria for the scheme, how such a scheme might be structured, […]

Behavioural Study on the Digitalisation of the Marketing and Distance Selling of Retail Financial Services – April 2019

Published: 10 April, 2019

The study looked into the impacts on consumers of practices used by providers of retail financial services when marketing and selling their products online. Moreover, it suggested ways to improve how consumers are informed when looking to obtain financial products, such as consumer credit or bank accounts, on the internet. Some of the main findings: […]

Understanding Customer Values – Behavioural Experiment Report – March 2019

Published: 6 March, 2019

This study was undertaken for Yorkshire Water, as subcontractor to Aecom, to understand the values customers place on water service attributes as part of the 2019 price review process. London Economics conducted an online behavioural experiment to examine customers’ willingness to pay for service improvements and the impact of various framing treatments on customers’ valuations. […]

Online Market Segmentation – Experimental Consumer Research and Economic Valuation – August 2018

Published: 13 September, 2018

The European Commission commissioned LE Europe, Deloitte and Ipsos to study online personalised pricing and offers and targeted advertising. The study used desk research, stakeholder consultations, mystery shopping, a consumer survey and a behavioural experiment to understand how e-commerce websites use consumers’ personal information, and consumers’ attitudes and behaviour when faced with personalisation online. The […]

Single Digital Gateway: How EU Could Meet Expectations of Citizens and Businesses? – March 2018

Published: 27 March, 2018

A briefing by Dr Charlotte Duke for the European Commission on behalf of the Internal Market and Consumer Protection Committee on the European Commission’s proposed regulation for a Single Digital Gateway.

Statistical Background Information for the Independent Review of the Funding of Debt Advice in England, Wales, Scotland and Northern Ireland – January 2018

Published: 25 January, 2018

London Economics was commissioned by the Independent Review of the Funding of Debt Advice in England, Wales, Scotland and Northern Ireland to provide an extensive statistical background document describing development of household debt at both a macro and micro level, the problems that high debt levels cause for individuals and households, the supply of debt […]

Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017

Published: 7 November, 2017

This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.

Research and Analysis to Quantify the Benefits Arising from Personal Data Rights Under the GDPR – August 2017

Published: 07 August, 2017

The act of disclosing personal data typically takes place in an environment of incomplete and asymmetric information. This explains the crucial role of consumer confidence in enabling transactions that involve the disclosure of personal data. LE’s study for DCMS investigates the benefits of new individual rights introduced by the European General Data Protection Regulation (GDPR) […]