Publications in: Consumer behaviour and protection

Using Experiments in Consumer Research

Subsector:Regulatory economics
Published: March, 2010
Document type:Report

Ofcom has published the report “Using experiments in consumer research” by London Economics. The work informs Ofcom about how behavioural and experimental economics can assist regulators in understanding consumer behaviour. The research implemented a controlled economic experiment which considered a number of options for improving the understanding of consumers when choosing telecommunication services funded through […]

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Study on Consumer Detriment in the Area of Dynamic Packages

Subsector:Public Policy
Published: November, 2009
Document type:Report

In a report published by EC DG Health and Consumers, London Economics has estimated consumer detriment in EU-27 in the area of ‘dynamic travel packages’. A ‘dynamic package’ is a holiday package where different tourist services (flights, car rental, accommodation, excursions etc.) are put together at the same time to fit the specifications of a […]

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Evaluation of a Sample of OFT’s Consumer Enforcement Cases

Subsector:Public Policy
Published: October, 2009
Document type:Report

This study for the Office of Fair Trading reviews the effectiveness of six past consumer protection interventions by the OFT. The project carried out six case studies and in each case it identified the sources of consumer detriment and evaluated the reduction in consumer detriment attributable to the interventions of the OFT. The six cases […]

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Road Testing of Consumer Remedies

Subsector:Public Policy
Published: July, 2009
Document type:Report

Office of Fair Trading, London, July 9, 2009.

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The Evolution of the High-volume Retail Sector in Europe over the Past 5 Years

Subsector:Public Policy
Published: July, 2009
Document type:

This study aims to provide a complete and detailed insight of the evolution of high-volume retailers (HVR) in the food and clothing sectors in different EU Member States. The main conclusions from the analysis are the following. The number of HVR (firms with more than 5% market share) in the food sector is around 5 […]

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Research into Payment Protection Insurance in the UK

Subsector:Public Policy
Published: October, 2006
Document type:Report

The report reviews the relevant payment protection insurance market and analyses those characteristics of the market that may be limiting competition and giving rise to consumer detriment. The report also identifies a series of additional data that would be desirable to obtain to further the analysis of the sector.

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The Case for State Lotteries

Subsector:Public Policy
Published: September, 2006
Document type:Report

The report provides a comprehensive overview of the gaming market in the EU25 and assesses the likely impact of full liberalisation of gaming activities on lotteries and good causes funded by lotteries. The report also reviews the wider socio-economic effects of gaming.

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Estimating Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: 2006
Document type:Staff publication

Crew, M.A. and Kelindorfer, P.R. (eds), Progress towards Liberalisation of the Postal and Delivery Sector, 2006. Swinand, G. and Jones, S.

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Estimation of Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: June, 2005
Document type:Presentation

13th Conference on Postal and Delivery Economics in Antwerp, Belgium. June 1-4, 2005.

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