Publications in: Consumer behaviour and protection

General Insurance Add-ons: Experimental Consumer Research Report

Subsector:Regulators and government
Published: 13 March, 2014
Document type:Report

Behavioural experiment by London Economics which formed part of the FCA’s Add-on Insurance Market Study. The experiment with 1,500 UK residents tested for common patterns of consumer behaviour that arise due to add-on insurance mechanisms and assessed how insurance add-ons may lead to poor outcomes for consumers in these markets.

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Financial Conduct Authority Practical Use of Behavioural Experiments in Financial Regulation – March 2014

Subsector:Regulators and government
Published: 25 March, 2014
Document type:

The Financial Conduct Authority finds that behavioural experiments have an important role to play in financial regulation, and often provide insights into the ways markets work that may not be possible otherwise. Download the paper on the practical application of behavioural experiments in financial regulation jointly authored by London Economics and the FCA.

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Consumer Protection Aspects of Financial Services

Subsector:Consumer Finance
Published: 10 February, 2014
Document type:Report

The financial crisis of 2007/2008 has clearly shown that inadequate consumer protection, especially in the US mortgage market, was a major contributor to financial instability. Moreover, many holders of sub-prime mortgages suffered considerable harm as a result of mis-selling or inappropriate selling. However, the USA is not the only country where weak consumer protection resulted […]

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Using Behavioural Experiments to Identify Consumer Problems in Markets: Partitioned Pricing Practices

Subsector:Regulators and government
Published: January, 2014
Document type:Presentation

This presentation at the OFT’s Economic Seminar series, considers how behavioural experiments can be used to identify problems consumers can have in markets and details an experiment completed for the OFT on partitioned pricing, the practice of splitting prices into parts. The study identifies that these pricing practices can reduce consumer welfare and lead to […]

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Voluntary Food Labelling Schemes Study

Subsector:Regulators and government
Published: January, 2014
Document type:Report

This market study for the European Commission included a pan-European behavioural experiment to test consumer willingness to pay for products associated with voluntary food labelling schemes. The study also included a web sweep of voluntary food labelling scheme in Europe, a consumer survey and assessment of schemes performance with the requirements of the 2010 Commission […]

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Lotteries in Europe

Subsector:Public Policy
Published: November, 2013
Document type:Presentation

2013 EL Sustainable Gambling Conference, Sports Integrity in Europe and the Role of Lotteries, 12 November 2013 – Brussels.

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Lotteries in Europe

Subsector:Public Policy
Published: November, 2013
Document type:Report

The note published by European Lotteries first describes recent EU27 trends in the value of the sales of lottery products  and gross gambling revenue (the value of the sales of lottery products and prizes paid to buyers of such lottery products). Next it underlines the significant contribution of lotteries to society in terms of taxes […]

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Barriers to Cross-border Health Care: Can Behavioural Insights Help?

Subsector:Regulators and government
Published: September, 2013
Document type:Presentation

Presentation at European Commission conference on Applying Behavioural Insights to Policy-Making 30th September 2013.

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Using Behavioural and Experimental Economics to Understand Consumer Behaviour

Subsector:Regulators and government
Published: August, 2013
Document type:Presentation

Presentation at Copenhagen Summer University, Executive Course in Behavioural Economics and Psychology of Choice 12th – 16th August 2013 This session at the University of Copenhagen provided applied examples of behavioural experiments that have been used to inform policy development. It covers pricing practices, consumer switching and consumer understanding of contracts. The session also explored […]

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Partitioned Pricing Research: A Behavioural Experiment

Subsector:Regulators and government
Published: August, 2013
Document type:Report

London Economics was commissioned by the Office of Fair Trading to undertake a behavioural economics study into how partitioned pricing, which is the practice of splitting the price of a good or service into multiple components, affects consumer decision making. The study builds upon earlier research by London Economics for the OFT on the impact […]

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