Publications in: Consumer behaviour and protection

Research on EU Product Labelling

Subsector:Public Policy
Published: December, 2012
Document type:Report

This study by London Economics, Ipsos MORI and AEA investigated the possibility of creating a product label which provides consumers with information about the environmental lifecycle performance of products (televisions, washing machines and light bulbs). The information may be added to the current EU Energy Efficiency label. Pan-European behavioural experiments  were used in conjunction with […]

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Behavioural Biases and Consumer Detriment

Subsector:Consumer protection
Published: May, 2012
Document type:Presentation

International Conference on Financial Services, Hamburg, 10th May 2012

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Potential Impacts of Stamp Price Increases: Consumer Research

Subsector:Regulatory economics
Published: February, 2012
Document type:Report

Consumer Focus has published the report by London Economics “Potential impacts of stamp price increases: Consumer research”. The study examines how consumers might react to stamp price increases in the context of potential rises following Ofcom’s Royal Mail price control, using an online choice experiment methodology. In particular, we analyse the extent to which consumers […]

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Estimating the Value of Lost Load (VoLL)

Subsector:Regulatory economics
Published: November, 2011
Document type:Report

This report for Ofgem estimates the Value of Lost Load (VoLL) for domestic and SME, industrial and commercial (I&C), and electricity producing gas consumers. VoLL represents the value that gas users attribute to security of gas supply and the estimates could be used to provide a price signal about the adequate level of security of […]

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Consumer Information on Broadband Speed and Net Neutrality Experiment

Subsector:Regulatory economics
Published: November, 2011
Document type:Report

Ofcom has published the report by London Economics “Consumer information on Broadband Net Neutrality”. This study uses an economic experiment and behavioural economics to test the impact on consumers’ internet package choice of how information about packages is presented. Participants in the experiment were faced with different information frames, including the use of colour coding […]

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Review of Company Surveys of Consumer Willingness to Pay to Reduce the Impacts of Transmission Infrastructure on Visual Amenity

Subsector:Regulatory economics
Published: October, 2011
Document type:Report

In the context of potential measures to reduce the visual amenity impacts of existing transmission infrastructure, this London Economics study for Ofgem provides a critical review of willingness to pay evidence provided to Ofgem by the transmission operators. The first step of the review involved determining a current best practice model for WTP studies assessing […]

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Quality of Services and Consumers’ Needs: Recent Evidence from France

Subsector:Regulatory economics
Published: June, 2011
Document type:Presentation

19th CPDE, CRRI, Jersey, June 2011.

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Study on Consumers’ Postal Practices and Socio-economic Needs in Terms of the Quality and Provision of the Priority Postal Service

Subsector:Regulatory economics
Published: June, 2011
Document type:Report

The study focuses on the postal practices and needs of households and businesses, especially SMEs. The first part of the study examines the extent to which the postal service is important to users, the users’ knowledge of postal products, their current postal practices, their sensitivity to the time it takes for a postal product to […]

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Digital Radio Switchover: Willingness to Pay and Consumer Behaviour Research

Subsector:Telecom and media
Published: April, 2011
Document type:Report

The Department for Culture, Media and Sport has published the report Digital Radio Switchover: Willingness to Pay and Consumer Behaviour Research by London Economics in association with YouGov. The study assesses consumers’ willingness to pay for the various attributes of digital radio through a choice experiment, and examines consumers’ attitudes towards radio and the costs […]

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