Publications in: Consumer behaviour and protection

Evaluation of the Impact and Cost-effectiveness of UKTI’s Support for Events – November 2015

Subsector:Public Policy
Published: 03 November, 2015
Document type:Report

UKTI’s Events programme consists of wide range of support activities, including lectures and workshops on specific industries/markets, overseas market visits, meetings and networking opportunities with business delegations, etc. The project assessed the net financial benefit of the programme, wider qualitative benefits accruing to participating businesses, and participants’ willingness to pay for attending events. The evidence […]

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Study on the Coverage, Functioning and Consumer Use of Comparison Tools and Third-party Verification Schemes for Such Tools – March 2015

Subsector:Regulators and government
Published: March, 2015
Document type:Report

The European Commission has published the study on consumers’ use of comparison tools. As part of the study London Economics completed a behavioural experiment in 15 EU countries that investigated consumer understanding and use comparison tools. The study forms part of the evidence base used by the Commission to develop, together with stakeholders, a series […]

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Managing Money Online – Working As Well As We Think? – February 2015

Subsector:Regulators and government
Published: 03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

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Impact of Information on Patients’ Choice Within the Context of the Directive 2011/24/EU of the EP and of the Council on the Application of Patients’ Rights in Cross-border Healthcare – January 2015

Subsector:Regulators and government
Published: 06 January, 2015
Document type:Report

This study for the European Commission investigates the impact of information on peoples’ choice to seek healthcare in an EU Member State other than their home country. It is a pan-European study including a survey and behavioural experiment. The findings inform the implementation of the EU Directive on cross-border patient rights.

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Study on the Impact of the Energy Label – and Potential Changes to It – on Consumer Understanding and on Purchase Decisions – January 2015

Subsector:Regulators and government
Published: 23 January, 2015
Document type:Report

This behavioural economics study for the European Commission investigates the impact of potential changes to the EU energy label on consumer understanding and purchasing decisions. The pan-European study uses an online and field experiment combined with a consumer survey and focus groups to provide insights on the performance of alternative label designs.

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Consumer Protection Aspects of Financial Services – October 2014

Subsector:Consumer Finance
Published: 07 October, 2014
Document type:Presentation

The presentation provides a high level summary of the key findings, conclusions and recommendations of the study published by the European Parliament in February 2014.

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Ticket Retailing Code of Practice – What Information is Relevant – September 2014

Subsector:Transport
Published: 26 September, 2014
Document type:Report

This study for the Office of Rail Regulation sets out to examine what information is important to passengers when choosing and buying rail tickets, what information passengers need in order to make informed decisions when selecting tickets, and how and when this information should be provided. The research is based on an online survey and […]

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Using Behavioural Economics: Practical Examples – August 2014

Subsector:Regulators and government
Published: 27 August, 2014
Document type:Presentation

A presentation to practitioners at the Copenhagen Summer University. Explores how behavioural insights are being used by policy makers. Examples of behavioural studies used by regulators, and discusses the issues to consider when commissioning and designing experiments. The presentation also provides suggested papers illustrating the use of behavioural approaches and additional applied examples.

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Behavioural Economics in Retail Financial Services: Training Workshop, 30th September 2014, Central London

Subsector:Public Policy
Published: 19 August, 2014
Document type:

The London Economics’ Behavioural and Financial Services teams will provide a training workshop on the application of behavioural economics to retail finance. The course will address: The underlying principles of behavioural economics; Regulators’ understanding and use of behavioural economics; How behavioural economics is applied in retail financial services ; and, how to design, apply and […]

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General Insurance Add-ons: Experimental Consumer Research Report

Subsector:Regulators and government
Published: 13 March, 2014
Document type:Report

Behavioural experiment by London Economics which formed part of the FCA’s Add-on Insurance Market Study. The experiment with 1,500 UK residents tested for common patterns of consumer behaviour that arise due to add-on insurance mechanisms and assessed how insurance add-ons may lead to poor outcomes for consumers in these markets.

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