Publications in: Consumer behaviour and protection

Managing Money Online – Working As Well As We Think? – February 2015

Subsector:Post
Published: 03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

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Consumer Protection Aspects of Financial Services – October 2014

Subsector:Consumer Finance
Published: 07 October, 2014
Document type:Presentation

The presentation provides a high level summary of the key findings, conclusions and recommendations of the study published by the European Parliament in February 2014.

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General Insurance Add-ons: Experimental Consumer Research Report

Subsector:Consumer behaviour and protection
Published: 13 March, 2014
Document type:Report

Behavioural experiment by London Economics which formed part of the FCA’s Add-on Insurance Market Study. The experiment with 1,500 UK residents tested for common patterns of consumer behaviour that arise due to add-on insurance mechanisms and assessed how insurance add-ons may lead to poor outcomes for consumers in these markets.

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Financial Conduct Authority Practical Use of Behavioural Experiments in Financial Regulation – March 2014

Subsector:Public Policy
Published: 25 March, 2014
Document type:

The Financial Conduct Authority finds that behavioural experiments have an important role to play in financial regulation, and often provide insights into the ways markets work that may not be possible otherwise. Download the paper on the practical application of behavioural experiments in financial regulation jointly authored by London Economics and the FCA.

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Consumer Protection Aspects of Financial Services

Subsector:Consumer Finance
Published: 10 February, 2014
Document type:Report

The financial crisis of 2007/2008 has clearly shown that inadequate consumer protection, especially in the US mortgage market, was a major contributor to financial instability. Moreover, many holders of sub-prime mortgages suffered considerable harm as a result of mis-selling or inappropriate selling. However, the USA is not the only country where weak consumer protection resulted […]

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Voluntary Food Labelling Schemes Study

Subsector:Consumer protection
Published: January, 2014
Document type:Report

This market study for the European Commission included a pan-European behavioural experiment to test consumer willingness to pay for products associated with voluntary food labelling schemes. The study also included a web sweep of voluntary food labelling scheme in Europe, a consumer survey and assessment of schemes performance with the requirements of the 2010 Commission […]

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Lotteries in Europe

Subsector:Public Policy
Published: November, 2013
Document type:Report

The note published by European Lotteries first describes recent EU27 trends in the value of the sales of lottery products  and gross gambling revenue (the value of the sales of lottery products and prizes paid to buyers of such lottery products). Next it underlines the significant contribution of lotteries to society in terms of taxes […]

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Lotteries in Europe

Subsector:Public Policy
Published: November, 2013
Document type:Presentation

2013 EL Sustainable Gambling Conference, Sports Integrity in Europe and the Role of Lotteries, 12 November 2013 – Brussels.

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Partitioned Pricing Research: A Behavioural Experiment

Subsector:Public Policy
Published: August, 2013
Document type:Report

London Economics was commissioned by the Office of Fair Trading to undertake a behavioural economics study into how partitioned pricing, which is the practice of splitting the price of a good or service into multiple components, affects consumer decision making. The study builds upon earlier research by London Economics for the OFT on the impact […]

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The Value of Lost Load (VoLL) for Electricity in Great Britain

Subsector:Regulatory economics
Published: July, 2013
Document type:Report

As part of the documents for the Consultation on the draft Electricity Market Reform Delivery, the Department of Energy and Climate Change has published the report prepared by London Economics which estimates the value of lost load (VoLL) for domestic, small and medium sized businesses and industrial and commercial electricity consumers in Great Britain. VoLL […]

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