Publications in: Consumer behaviour and protection
Single Digital Gateway: How EU Could Meet Expectations of Citizens and Businesses? – March 2018
| Subsector: | Public Policy | |
|---|---|---|
| Published: | 27 March, 2018 | |
| Document type: | Briefing |
A briefing by Dr Charlotte Duke for the European Commission on behalf of the Internal Market and Consumer Protection Committee on the European Commission’s proposed regulation for a Single Digital Gateway.
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Using Behavioural Science to Drive Behaviour Change in Reducing Risks of STIs – March 2018
| Subsector: | Social care - health interface | |
|---|---|---|
| Published: | 9 March, 2018 | |
| Document type: | Presentation |
Dr Annette Cerulli-Harms spoke at the Public Policy Exchange conference on Student Sexual Health and Well Being on March 8th 2018 about how behavioural economics can be used to change the way we speak about sexual health. Annette explained the relevance of behavioural economics and cognitive biases in the area of public health including sexual […]
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Research into the Experiences and Effectiveness of Solicitors’ First Tier Complaints Handling Processes – January 2018
| Subsector: | Consumer behaviour and protection | |
|---|---|---|
| Published: | 08 January, 2018 | |
| Document type: | Report |
The Solicitors Regulation Authority (SRA) and Legal Ombudsman jointly commissioned London Economics and YouGov to undertake research into solicitors’ handling of first tier complaints. The study used a consumer survey, a survey of firms and depth interviews with firms and consumers, to understand consumers’ and solicitors’ experiences of the complaints process. The research identified recommended […]
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Consumer Behaviour Research for Legal Services – December 2017
| Subsector: | Regulators and government | |
|---|---|---|
| Published: | 6 December, 2017 | |
| Document type: | Report |
The Law Society commissioned London Economics to undertake behavioural economic research into how consumers search for legal services. The study used a behavioural experiment, focus groups and depth interviews to investigate how consumers access, assess and act on information. The research helped the Law Society to better understand the most useful information that solicitors can […]
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Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017
| Subsector: | NGOs and consumer advocacy | |
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| Published: | 7 November, 2017 | |
| Document type: |
This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.
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Study on the Functioning of the Retail Electricity Markets for Consumers in the EU – February 2017
| Subsector: | Regulators and government | |
|---|---|---|
| Published: | 06 February, 2017 | |
| Document type: | Report |
The 2nd Electricity Market Study investigated electricity market functioning for consumers in the EU, Iceland and Norway. It assessed how market performance has developed since the 1st electricity market study conducted in 2010, and the extent to which consumers have the necessary tools to make rational and empowered choices. Its findings offer a clear insight […]
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The Use of Behavioural Insights in Consumer Policy – January 2017
| Subsector: | NGOs and consumer advocacy | |
|---|---|---|
| Published: | 25 January, 2017 | |
| Document type: | Report |
The OECD has published its report on the use of Behavioural Economics in Consumer Policy. The report is informed by discussion at the OECD’s Behavioural Economics Roundtable, at which LE’s Dr Charlotte Duke was an invited speaker on her experience in using behavioural economics to test and design consumer policy.
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Stakeholder Engagement on Complex and Long-run Issues in the Energy and Water Sectors – November 2016
| Subsector: | Regulatory economics | |
|---|---|---|
| Published: | 14 November, 2016 | |
| Document type: | Report |
This paper for Sustainability First explores how different research approaches for engaging individual consumers can help uncover long-term public interest in complex areas. The paper covers both quantitative and qualitative methods, and includes behavioural experiments to test consumer responses to alternative interventions. The paper is of use to public interest advocates and energy and water […]
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Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016
| Subsector: | Consumer behaviour | |
|---|---|---|
| Published: | 21 November, 2016 | |
| Document type: | Presentation |
Following the publication of London Economics’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.
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IPID Consumer Testing and Design Work – August 2016
| Subsector: | Consumer behaviour and protection | |
|---|---|---|
| Published: | 01 August, 2016 | |
| Document type: | Report |
EIOPA commissioned a consortium consisting of LE Europe, Ipsos MORI and Academy Design Partners to undertake consumer testing on the design of a standardised presentation format of an Insurance Product Information Document (IPID). The findings of the consumer testing, as presented in this report, were intended to assist EIOPA to reach a view on the […]