Publications in: Consumer behaviour and protection
Understanding Customer Values – Behavioural Experiment Report – March 2019
| Subsector: | Water and sewerage | |
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| Published: | 6 March, 2019 | |
| Document type: | Report | Survey |
This study was undertaken for Yorkshire Water, as subcontractor to Aecom, to understand the values customers place on water service attributes as part of the 2019 price review process. London Economics conducted an online behavioural experiment to examine customers’ willingness to pay for service improvements and the impact of various framing treatments on customers’ valuations. […]
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Pre-contractual Information in Retail Energy Markets – Experimental Consumer Research – October 2018
| Subsector: | Consumer behaviour and protection | |
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| Published: | 06 November, 2018 | |
| Document type: | Report |
The European Commission commissioned LE Europe, Deloitte and Ipsos to study pre-contractual information in retail energy markets. The study used desk research, stakeholder consultations, a consumer survey and a behavioural experiment to understand consumers’ decision-making, attitudes and switching behaviour, and how to improve clarity and comparability in energy prices, consumption and contractual information. The study […]
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Online Market Segmentation – Experimental Consumer Research and Economic Valuation – August 2018
| Subsector: | Consumer behaviour and protection | |
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| Published: | 13 September, 2018 | |
| Document type: | Report |
The European Commission commissioned LE Europe, Deloitte and Ipsos to study online personalised pricing and offers and targeted advertising. The study used desk research, stakeholder consultations, mystery shopping, a consumer survey and a behavioural experiment to understand how e-commerce websites use consumers’ personal information, and consumers’ attitudes and behaviour when faced with personalisation online. The […]
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Price and Service Transparency on Barristers’ Websites – Experimental Consumer Research – September 2018
| Subsector: | Consumer behaviour and protection | |
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| Published: | 13 September, 2018 | |
| Document type: | Report |
The Bar Standards Board commissioned London Economics and YouGov to study consumer behaviour and attitudes towards barristers’ price and service transparency. The study used focus groups and a behavioural experiment to understand how consumers access, assess and act on price and service information when searching for barristers’ services. The Bar Standards Board will use the […]
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Press Release – Price and Service Transparency on Barristers’ Websites – Experimental Consumer Research – September 2018
| Subsector: | Consumer behaviour and protection | |
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| Published: | 14 September, 2018 | |
| Document type: | Report |
The Bar Standards Board commissioned London Economics and YouGov to study consumer behaviour and attitudes towards barristers’ price and service transparency. The study used focus groups and a behavioural experiment to understand how consumers access, assess and act on price and service information when searching for barristers’ services. The Bar Standards Board will use the […]
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Using Behavioural Science to Drive Behaviour Change in Reducing Risks of STIs – March 2018
| Subsector: | Social care - health interface | |
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| Published: | 9 March, 2018 | |
| Document type: | Conference Presentation | Presentation |
Dr Annette Cerulli-Harms spoke at the Public Policy Exchange conference on Student Sexual Health and Well Being on March 8th 2018 about how behavioural economics can be used to change the way we speak about sexual health. Annette explained the relevance of behavioural economics and cognitive biases in the area of public health including sexual […]
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Single Digital Gateway: How EU Could Meet Expectations of Citizens and Businesses? – March 2018
| Subsector: | Public Policy | |
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| Published: | 27 March, 2018 | |
| Document type: | Briefing |
A briefing by Dr Charlotte Duke for the European Commission on behalf of the Internal Market and Consumer Protection Committee on the European Commission’s proposed regulation for a Single Digital Gateway.
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Research into the Experiences and Effectiveness of Solicitors’ First Tier Complaints Handling Processes – January 2018
| Subsector: | Consumer behaviour and protection | |
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| Published: | 08 January, 2018 | |
| Document type: | Report |
The Solicitors Regulation Authority (SRA) and Legal Ombudsman jointly commissioned London Economics and YouGov to undertake research into solicitors’ handling of first tier complaints. The study used a consumer survey, a survey of firms and depth interviews with firms and consumers, to understand consumers’ and solicitors’ experiences of the complaints process. The research identified recommended […]
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Consumer Behaviour Research for Legal Services – December 2017
| Subsector: | Regulators and government | |
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| Published: | 6 December, 2017 | |
| Document type: | Report |
The Law Society commissioned London Economics to undertake behavioural economic research into how consumers search for legal services. The study used a behavioural experiment, focus groups and depth interviews to investigate how consumers access, assess and act on information. The research helped the Law Society to better understand the most useful information that solicitors can […]
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Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017
| Subsector: | NGOs and consumer advocacy | |
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| Published: | 7 November, 2017 | |
| Document type: |
This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.