Publications in: Consumer and firm behaviour

Competition-promoting Consumer Behaviour

Subsector:Public Policy
Published: March, 2011
Document type:Report

The Danish Competition and Consumer Authority (DCCA) has published two reports analysing the interactions between consumer behaviour and competition in retail markets; one of which was written by London Economics. The study undertaken by London Economics analyses consumer behaviour during the purchasing processes and is based on a survey of 6,000 Danish consumers. The study […]

Read more

Consumer Contracts

Subsector:Public Policy
Published: February, 2011
Document type:Report

The OFT has published the market study on problems consumers have with contracts. To inform the market study London Economics in association with YouGov completed a behavioural survey of consumers combined with an economic experiment to investigate the features of contracts that cause most problems for consumers.

Read more

Behavioural Economics and the Impact of Price Frames on Consumer Decision Making

Subsector:Public Policy
Published: November, 2010
Document type:Presentation

European Commission conference on Behavioural Economics, November 22, 2010.

Read more

Consumer Switching Experimental Economics Research

Subsector:Telecom and media
Published: September, 2010
Document type:Report

This study completed for Ofcom reports the results of an economic experiment that investigates different features of switching processes for consumers in the market for communication services. The economic experiment tests the impact of two main forms of switching process, Gaining Provider Led Processes (GPLPs) and Losing Provider Led Processes (LPLPs) on a set of […]

Read more

The Impact of Price Frames on Consumer Decision Making

Subsector:Public Policy
Published: May, 2010
Document type:Report

London Economics was comissioned by the Office of Fair Trading to undertake a behavioural economics study into how different price frames may impact upon consumer behaviour. The study uses experimental economics to test if consumers incur behavioural biases under five common pricing practices used by firms, including drip pricing and “3 for 2” offers. The […]

Read more

Using Experiments in Consumer Research

Subsector:Regulatory economics
Published: March, 2010
Document type:Report

Ofcom has published the report “Using experiments in consumer research” by London Economics. The work informs Ofcom about how behavioural and experimental economics can assist regulators in understanding consumer behaviour. The research implemented a controlled economic experiment which considered a number of options for improving the understanding of consumers when choosing telecommunication services funded through […]

Read more

Road Testing of Consumer Remedies

Subsector:Public Policy
Published: July, 2009
Document type:Report

Office of Fair Trading, London, July 9, 2009.

Read more

Estimating Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: 2006
Document type:Staff publication

Crew, M.A. and Kelindorfer, P.R. (eds), Progress towards Liberalisation of the Postal and Delivery Sector, 2006. Swinand, G. and Jones, S.

Read more

Estimation of Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: June, 2005
Document type:Presentation

13th Conference on Postal and Delivery Economics in Antwerp, Belgium. June 1-4, 2005.

Read more