Publications in: Consumer and firm behaviour

Managing Money Online – Working As Well As We Think? – February 2015

Subsector:Post
Published: 03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

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Impact of Information on Patients’ Choice Within the Context of the Directive 2011/24/EU of the EP and of the Council on the Application of Patients’ Rights in Cross-border Healthcare – January 2015

Subsector:Consumer and firm behaviour
Published: 06 January, 2015
Document type:Report

This study for the European Commission investigates the impact of information on peoples’ choice to seek healthcare in an EU Member State other than their home country. It is a pan-European study including a survey and behavioural experiment. The findings inform the implementation of the EU Directive on cross-border patient rights.

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Study on the Impact of the Energy Label – and Potential Changes to It – on Consumer Understanding and on Purchase Decisions – January 2015

Subsector:Energy economics
Published: 23 January, 2015
Document type:Report

This behavioural economics study for the European Commission investigates the impact of potential changes to the EU energy label on consumer understanding and purchasing decisions. The pan-European study uses an online and field experiment combined with a consumer survey and focus groups to provide insights on the performance of alternative label designs.

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Study on the Impact of the EU Energy Label – and Potential Changes to It – on Consumer Understanding and Purchase Decisions – August 2014

Subsector:Public Policy
Published: 19 August, 2014
Document type:Report

As part of the review of the EU Directive on Energy Labels, the European Commission engaged London Economics to undertake a behavioural study on consumer understanding and purchasing decisions, of the current EU energy label and potential changes to it. Interim findings were presented to the 3rd Stakeholder meeting on the Evaluation of the Energy […]

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Behavioural Economics in Retail Financial Services: Training Workshop, 30th September 2014, Central London

Subsector:Public Policy
Published: 19 August, 2014
Document type:

The London Economics’ Behavioural and Financial Services teams will provide a training workshop on the application of behavioural economics to retail finance. The course will address: The underlying principles of behavioural economics; Regulators’ understanding and use of behavioural economics; How behavioural economics is applied in retail financial services ; and, how to design, apply and […]

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Using Behavioural Economics: Practical Examples – August 2014

Subsector:Consumer and firm behaviour
Published: 27 August, 2014
Document type:Presentation

A presentation to practitioners at the Copenhagen Summer University. Explores how behavioural insights are being used by policy makers. Examples of behavioural studies used by regulators, and discusses the issues to consider when commissioning and designing experiments. The presentation also provides suggested papers illustrating the use of behavioural approaches and additional applied examples.

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Study on the Functioning of the Consumer Credit Market in the EU

Subsector:Consumer Finance
Published: 12 June, 2014
Document type:Report

Presentation to Eurofinas, Brussels, June 12th, 2014.

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Study on the Functioning of the Consumer Credit Markets in the European Union – May 2014

Subsector:Consumer Finance
Published: 20 May, 2014
Document type:Report

The study assesses the degree to which Consumer Credit Directive (CCD) fulfilled its principal objectives, namely: a) fostering an internal credit market in the EU, with a positive impact, in particular on cross­border competition; and, b) providing a high level of protection of consumers regarding consumer credits. The study focuses on the impact of the […]

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General Insurance Add-ons: Experimental Consumer Research Report

Subsector:Consumer behaviour and protection
Published: 13 March, 2014
Document type:Report

Behavioural experiment by London Economics which formed part of the FCA’s Add-on Insurance Market Study. The experiment with 1,500 UK residents tested for common patterns of consumer behaviour that arise due to add-on insurance mechanisms and assessed how insurance add-ons may lead to poor outcomes for consumers in these markets.

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Financial Conduct Authority Practical Use of Behavioural Experiments in Financial Regulation – March 2014

Subsector:Public Policy
Published: 25 March, 2014
Document type:

The Financial Conduct Authority finds that behavioural experiments have an important role to play in financial regulation, and often provide insights into the ways markets work that may not be possible otherwise. Download the paper on the practical application of behavioural experiments in financial regulation jointly authored by London Economics and the FCA.

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