Publications in: Consumer and firm behaviour

Stakeholder Engagement on Complex and Long-run Issues in the Energy and Water Sectors – November 2016

Subsector:Regulatory economics
Published: 14 November, 2016
Document type:Report

This paper for Sustainability First explores how different research approaches for engaging individual consumers can help uncover long-term public interest in complex areas. The paper covers both quantitative and qualitative methods, and includes behavioural experiments to test consumer responses to alternative interventions. The paper is of use to public interest advocates and energy and water […]

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Behavioural Experiments and Consumer Policy – April 2016

Subsector:Consumer and firm behaviour
Published: 11 April, 2016
Document type:Presentation

Dr Charlotte Duke spoke at the OECD Roundtable on behavioural insights  at the 91st session of the Committee on Consumer Policy (CCP). Charlotte discussed: Why are we observing such growth in the use of experiments in consumer policy making; What are the pitfalls to be aware of when using experiments in policy making; How may […]

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Understanding Consumer Vulnerability in the EU’s Key Markets – February 2016

Subsector:Justice and Legal Affairs
Published: 23 February, 2016
Document type:Report

This study for the European Commission provides a new definition of vulnerable consumers, a new methodology for measuring consumer vulnerability and new insights into the actual patterns of consumer vulnerability. The large scale study employed stakeholder consultations, consumer surveys, focus groups and behavioural experiments across the EU28 plus Iceland and Norway.

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Ofwat Vulnerability Focus Report – February 2016

Subsector:Regulatory economics
Published: 23 February, 2016
Document type:Report

Ofwat’s Vulnerability Focus report with supporting research by London Economics finds that vulnerability can take many forms, people can move in and out of vulnerability and anyone can find themselves in vulnerable circumstances at times in their life. The report is accompanied by a practitioners’ pack that aims to help water companies to identify customers […]

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FCA Symposium: Competition Analysis with Realistic Behaviour – December 2015

Subsector:Finance
Published: December, 2015
Document type:

LE’s Charlotte Duke participated in the FCA symposium: competition analysis with realistic behaviour. This forum brought together senior thinkers, researchers and policy makers to discuss the promotion of competition in financial services. During the day, delegates focussed on the research being done on Behavioural Industrial Organisation (BIO).

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Using Behavioural Economics: Practical Examples – Behavioural Economics and Psychological Choices – August 2015

Subsector:Consumer and firm behaviour
Published: August, 2015
Document type:Presentation

Presented at a practitioners’ summer workshop this presentation explores how behavioural economics is being used in policy-making and understanding of consumer behaviour in markets. Explains what behavioural experiments are and provides examples of how behavioural studies conducted by London Economics have been used to inform policy making. The presentation then provides guidance on what to […]

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Study on the Coverage, Functioning and Consumer Use of Comparison Tools and Third-party Verification Schemes for Such Tools – March 2015

Subsector:Consumer and firm behaviour
Published: March, 2015
Document type:Report

The European Commission has published the study on consumers’ use of comparison tools. As part of the study London Economics completed a behavioural experiment in 15 EU countries that investigated consumer understanding and use comparison tools. The study forms part of the evidence base used by the Commission to develop, together with stakeholders, a series […]

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Managing Money Online – Working As Well As We Think? – February 2015

Subsector:Post
Published: 03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

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Impact of Information on Patients’ Choice Within the Context of the Directive 2011/24/EU of the EP and of the Council on the Application of Patients’ Rights in Cross-border Healthcare – January 2015

Subsector:Consumer and firm behaviour
Published: 06 January, 2015
Document type:Report

This study for the European Commission investigates the impact of information on peoples’ choice to seek healthcare in an EU Member State other than their home country. It is a pan-European study including a survey and behavioural experiment. The findings inform the implementation of the EU Directive on cross-border patient rights.

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Study on the Impact of the Energy Label – and Potential Changes to It – on Consumer Understanding and on Purchase Decisions – January 2015

Subsector:Energy economics
Published: 23 January, 2015
Document type:Report

This behavioural economics study for the European Commission investigates the impact of potential changes to the EU energy label on consumer understanding and purchasing decisions. The pan-European study uses an online and field experiment combined with a consumer survey and focus groups to provide insights on the performance of alternative label designs.

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