Publications in: Behavioural

Consumer Contracts

Subsector:Public Policy
Published: February, 2011
Document type:Report

The OFT has published the market study on problems consumers have with contracts. To inform the market study London Economics in association with YouGov completed a behavioural survey of consumers combined with an economic experiment to investigate the features of contracts that cause most problems for consumers.

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Behavioural Economics and the Impact of Price Frames on Consumer Decision Making

Subsector:Public Policy
Published: November, 2010
Document type:Presentation

European Commission conference on Behavioural Economics, November 22, 2010.

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Consumer Switching Experimental Economics Research

Subsector:Telecom and media
Published: September, 2010
Document type:Report

This study completed for Ofcom reports the results of an economic experiment that investigates different features of switching processes for consumers in the market for communication services. The economic experiment tests the impact of two main forms of switching process, Gaining Provider Led Processes (GPLPs) and Losing Provider Led Processes (LPLPs) on a set of […]

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The Impact of Price Frames on Consumer Decision Making

Subsector:Public Policy
Published: May, 2010
Document type:Report

London Economics was comissioned by the Office of Fair Trading to undertake a behavioural economics study into how different price frames may impact upon consumer behaviour. The study uses experimental economics to test if consumers incur behavioural biases under five common pricing practices used by firms, including drip pricing and “3 for 2” offers. The […]

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Using Experiments in Consumer Research

Subsector:Regulatory economics
Published: March, 2010
Document type:Report

Ofcom has published the report “Using experiments in consumer research” by London Economics. The work informs Ofcom about how behavioural and experimental economics can assist regulators in understanding consumer behaviour. The research implemented a controlled economic experiment which considered a number of options for improving the understanding of consumers when choosing telecommunication services funded through […]

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Road Testing of Consumer Remedies

Subsector:Public Policy
Published: July, 2009
Document type:Report

Office of Fair Trading, London, July 9, 2009.

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Behavioural Economics and Experimental Economics

Subsector:Competition
Published: October, 2008
Document type:LE publication (working papers and economic briefs)

This Economic Brief explains what behavioural and experimental economics are, giving examples of real world policy applications.

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Estimating Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: 2006
Document type:Staff publication

Crew, M.A. and Kelindorfer, P.R. (eds), Progress towards Liberalisation of the Postal and Delivery Sector, 2006. Swinand, G. and Jones, S.

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Estimation of Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: June, 2005
Document type:Presentation

13th Conference on Postal and Delivery Economics in Antwerp, Belgium. June 1-4, 2005.

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An Experimental Test of Design Alternatives for the British 3G / UMTS Auction

Subsector:Telecom and media
Published: January, 2002
Document type:LE publication (working papers and economic briefs)

In spring 2000, the British government auctioned off licences for Third Generation mobile telecommunications services. In the preparation of the auction, two designs involving each a hybrid of an English and a sealed-bid auction were suggested by the government: a discriminatory and a uniform price variant. We report an experiment on these two designs, and […]

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