Publications in: Behavioural

Ofwat Vulnerability Focus Report – February 2016

Subsector:Regulatory economics
Published: 23 February, 2016
Document type:Report

Ofwat’s Vulnerability Focus report with supporting research by London Economics finds that vulnerability can take many forms, people can move in and out of vulnerability and anyone can find themselves in vulnerable circumstances at times in their life. The report is accompanied by a practitioners’ pack that aims to help water companies to identify customers […]

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FCA Symposium: Competition Analysis with Realistic Behaviour – December 2015

Subsector:Finance
Published: December, 2015
Document type:

LE’s Charlotte Duke participated in the FCA symposium: competition analysis with realistic behaviour. This forum brought together senior thinkers, researchers and policy makers to discuss the promotion of competition in financial services. During the day, delegates focussed on the research being done on Behavioural Industrial Organisation (BIO).

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Consumer Market Study on the Functioning of Legal and Commercial Guarantees for Consumers in the EU – December 2015

Subsector:Behavioural and experimental economics
Published: 14 December, 2015
Document type:Report

This study for the European Commission explores how well markets for Legal and Commercial Guarantees (LCGs) operate for consumers in Europe. The study includes consumer surveys and behavioural experiments to investigate how well consumers understand LCGs. The study provides policy recommendations to remedy any shortcomings detected. In particular, the results of will be used to […]

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An Assessment of Open to Export – November 2015

Subsector:Productivity, Innovation and New Economy
Published: 03 November, 2015
Document type:Report

LE evaluated the impact of Open to Export, a website supported by UK Trade & Investment that functions as an electronic intermediary, connecting businesses with other businesses, organisations and official sources of information and assistance, including UK Trade & Investment. The study collected information through interviews with six selected “service providers” and a structured telephone […]

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High-Cost Short-Term Credit Price Comparison Websites – November 2015

Subsector:Behavioural and experimental economics
Published: 30 November, 2015
Document type:Report

This behavioural economics study for the FCA, tested additional standards for price comparison websites that compare HCSTC products. It forms part of the evidence base used by the FCA in its recommendations for additional standards in response to the CMA’s final report on payday lending.

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FCA Forum: Competition Analysis with Realistic Behaviour – Forthcoming Event in December 2015

Subsector:Behavioural
Published: 11 November, 2015
Document type:Event

London Economics’ Dr Charlotte Duke will be speaking at this forthcoming event on Behavioural Industrial Organization and how best to design policy interventions and improve competition. Further information and registration for the event can be found above.

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Consumer Testing Study of the Possible New Format and Content for Retail Disclosures of Packaged Retail and Insurance-based Investment Products – November 2015

Subsector:Finance
Published: 13 November, 2015
Document type:Report

The European Commission commissioned London Economics and Ipsos to undertake consumer testing of various ways of presenting information relating to Packaged Retail and Insurance‐based Investment Products (PRIIPs). The motivation for the study was to assess which particular format of Key Information Documents would best help consumers compare and select products for their investment needs. The […]

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Using Behavioural Economics: Practical Examples – Behavioural Economics and Psychological Choices – August 2015

Subsector:Consumer and firm behaviour
Published: August, 2015
Document type:Presentation

Presented at a practitioners’ summer workshop this presentation explores how behavioural economics is being used in policy-making and understanding of consumer behaviour in markets. Explains what behavioural experiments are and provides examples of how behavioural studies conducted by London Economics have been used to inform policy making. The presentation then provides guidance on what to […]

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Study on the Coverage, Functioning and Consumer Use of Comparison Tools and Third-party Verification Schemes for Such Tools – March 2015

Subsector:Consumer and firm behaviour
Published: March, 2015
Document type:Report

The European Commission has published the study on consumers’ use of comparison tools. As part of the study London Economics completed a behavioural experiment in 15 EU countries that investigated consumer understanding and use comparison tools. The study forms part of the evidence base used by the Commission to develop, together with stakeholders, a series […]

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Managing Money Online – Working As Well As We Think? – February 2015

Subsector:Post
Published: 03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

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