Publications in: Behavioural Economics

Why Do People Purchase Electric Vehicles? – August 2020

Published: 11 August, 2020

London Economics’ Dr Charlotte Duke joins Centrica’s podcast ‘Power to the People’ exploring the behavioural economic motivations behind our decisions to purchase electric vehicles. You can listen to the podcast here.

Westminster Legal Policy Forum – Behavioural Research in Legal Services

Published: 04 March, 2020

Dr Ashwini Natraj presented LE’s behavioural research on consumer decision-making when searching for legal services at the Westminster Legal Forum on 25th February.

Feasibility Study into the Viability of Establishing a No-Interest Loans Scheme (NILS) in the UK – March 2020

Published: 11 March, 2020

London Economics has completed a feasibility study into the viability of establishing a no-interest loans scheme in the UK for HM Treasury. Based on wide stakeholder consultations, desk-based research and analysis of various datasets, this study examined various options for potential access and eligibility criteria for the scheme, how such a scheme might be structured, […]

The State of Girls’ Rights in the UK

Published: 17 January, 2020

London Economics was pleased to support Plan International in the State of Girls Rights in the UK 2019 – 2020. LE’s role was to update and the expand the local authority index which ranks local authorities in terms of the best and worst place to be a girl. You can download the report here.   […]

The Secret Sauce of CX – Subscription Strategies to Win Customer Loyalty

Published: November, 2019

LE’s Dr Charlotte Duke was delighted to participate in the DIXA Connect Subscription Strategies to Win Customer Loyalty event in London, November 2019. Download her presentation here.

Consumers’ Engagement in the Circular Economy: Results from a Large Scale Behavioural Experiment and Survey in the EU

Published: 03 October, 2019

Divisional Director James Suter presented LE Europe’s study for the European Commission on consumer behaviour in the Circular Economy at the 2019 PLATE (Product Lifetimes and the Environment) conference on 20th September 2019 in Berlin. James explained how the findings of the study could be used by policy makers to increase consumers’ engagement in various […]

Presentation of LE-Europe’s Behavioural Study on the Digitalisation of the Marketing and Distance Selling of Retail Financial Services

Published: 18 June, 2019

Divisional Director James Suter presented LE-Europe’s behavioural study on the digitalisation of the marketing and distance selling of retail financial services at the joint CEPS-ECRI/European Commission conference on protecting consumers taking credit in the digital era, in Brussels on 18th June 2019. This study examines the impacts on consumers of practices used by providers of […]

Behavioural Study on the Digitalisation of the Marketing and Distance Selling of Retail Financial Services – April 2019

Published: 10 April, 2019

The study looked into the impacts on consumers of practices used by providers of retail financial services when marketing and selling their products online. Moreover, it suggested ways to improve how consumers are informed when looking to obtain financial products, such as consumer credit or bank accounts, on the internet. Some of the main findings: […]

Understanding Customer Values – Behavioural Experiment Report – March 2019

Published: 6 March, 2019

This study was undertaken for Yorkshire Water, as subcontractor to Aecom, to understand the values customers place on water service attributes as part of the 2019 price review process. London Economics conducted an online behavioural experiment to examine customers’ willingness to pay for service improvements and the impact of various framing treatments on customers’ valuations. […]

Future Options for Managing Customer Demand for Water – March 2019

Published: 21 March, 2019

Yorkshire Water commissioned London Economics to write a paper on interventions to manage water demand with a special focus on interventions which use behavioural economics. The paper also assessed the effectiveness of temporary use bans (TUBs), commonly known as ‘hosepipe bans’, which must be introduced in times of severe droughts. A rapid evidence assessment of […]