|Published:||11 April, 2016|
Dr Charlotte Duke spoke at the OECD Roundtable on behavioural insights at the 91st session of the Committee on Consumer Policy (CCP). Charlotte discussed: Why are we observing such growth in the use of experiments in consumer policy making; What are the pitfalls to be aware of when using experiments in policy making; How may […]
|Published:||23 February, 2016|
Ofwat’s Vulnerability Focus report with supporting research by London Economics finds that vulnerability can take many forms, people can move in and out of vulnerability and anyone can find themselves in vulnerable circumstances at times in their life. The report is accompanied by a practitioners’ pack that aims to help water companies to identify customers […]
|Published:||23 February, 2016|
This study for the European Commission provides a new definition of vulnerable consumers, a new methodology for measuring consumer vulnerability and new insights into the actual patterns of consumer vulnerability. The large scale study employed stakeholder consultations, consumer surveys, focus groups and behavioural experiments across the EU28 plus Iceland and Norway.
Consumer Market Study on the Functioning of Legal and Commercial Guarantees for Consumers in the EU – December 2015
|Published:||14 December, 2015|
This study for the European Commission explores how well markets for Legal and Commercial Guarantees (LCGs) operate for consumers in Europe. The study includes consumer surveys and behavioural experiments to investigate how well consumers understand LCGs. The study provides policy recommendations to remedy any shortcomings detected. In particular, the results of will be used to […]
LE’s Charlotte Duke participated in the FCA symposium: competition analysis with realistic behaviour. This forum brought together senior thinkers, researchers and policy makers to discuss the promotion of competition in financial services. During the day, delegates focussed on the research being done on Behavioural Industrial Organisation (BIO).
|Published:||03 November, 2015|
LE evaluated the impact of Open to Export, a website supported by UK Trade & Investment that functions as an electronic intermediary, connecting businesses with other businesses, organisations and official sources of information and assistance, including UK Trade & Investment. The study collected information through interviews with six selected “service providers” and a structured telephone […]
|Published:||30 November, 2015|
This behavioural economics study for the FCA, tested additional standards for price comparison websites that compare HCSTC products. It forms part of the evidence base used by the FCA in its recommendations for additional standards in response to the CMA’s final report on payday lending.
|Published:||11 November, 2015|
London Economics’ Dr Charlotte Duke will be speaking at this forthcoming event on Behavioural Industrial Organization and how best to design policy interventions and improve competition. Further information and registration for the event can be found above.
Using Behavioural Economics: Practical Examples – Behavioural Economics and Psychological Choices – August 2015
Presented at a practitioners’ summer workshop this presentation explores how behavioural economics is being used in policy-making and understanding of consumer behaviour in markets. Explains what behavioural experiments are and provides examples of how behavioural studies conducted by London Economics have been used to inform policy making. The presentation then provides guidance on what to […]
Study on the Coverage, Functioning and Consumer Use of Comparison Tools and Third-party Verification Schemes for Such Tools – March 2015
The European Commission has published the study on consumers’ use of comparison tools. As part of the study London Economics completed a behavioural experiment in 15 EU countries that investigated consumer understanding and use comparison tools. The study forms part of the evidence base used by the Commission to develop, together with stakeholders, a series […]