Ticket retailing code of practice – what information is relevant – September 2014

Sector: Behavioural and experimental economics | Behavioural Economics | Consumer behaviour and protection | International institutions | NGOs and consumer advocacy | Regulators and government | Transport
Client: Office of Rail Regulation
Published: 26 September, 2014
Document type: Report 
Tagged: consumer behaviour EC/EEA experiments quantitative analysis transport UK

This study for the Office of Rail Regulation sets out to examine what information is important to passengers when choosing and buying rail tickets, what information passengers need in order to make informed decisions when selecting tickets, and how and when this information should be provided. The research is based on an online survey and behavioural experiment. It informs the ORRs’ Consultation on the development of a code of practice on the provision of railway ticket information.