Ticket retailing code of practice – what information is relevant – September 2014

behavioural||0behavioural-and-experimental-economics||114
Sector: Behavioural | Behavioural and experimental economics
Client: Office of Rail Regulation
Published: 26 September, 2014
Document type: Report 
Tagged: consumer behaviour experiments quantitative analysis transport EC/EEA UK

This study for the Office of Rail Regulation sets out to examine what information is important to passengers when choosing and buying rail tickets, what information passengers need in order to make informed decisions when selecting tickets, and how and when this information should be provided. The research is based on an online survey and behavioural experiment. It informs the ORRs’ Consultation on the development of a code of practice on the provision of railway ticket information.