Study on the coverage, functioning and consumer use of comparison tools and third-party verification schemes for such tools – March 2015

behavioural||0behavioural-and-experimental-economics||114consumer-and-firm-behaviour||114
Sector: Behavioural | Behavioural and experimental economics | Consumer and firm behaviour
Client: European Commission – Executive Agency for Health and Consumers (EAHC)
Published: March, 2015
Document type: Report 
Tagged: consumer behaviour experiments quantitative analysis EC/EEA UK

The European Commission has published the study on consumers’ use of comparison tools. As part of the study London Economics completed a behavioural experiment in 15 EU countries that investigated consumer understanding and use comparison tools. The study forms part of the evidence base used by the Commission to develop, together with stakeholders, a series of principles to be respected by these websites and apps. The action will contribute to the proper enforcement of relevant legislation, such as the Unfair Commercial Practices Directive and the Consumer Rights Directive, and improving transparency for consumers.