Review of the Customer Experience in the Employment and Skills System

Sector: Economics of Education | Education and Labour Markets
Client: N/A
Published: 2010
Document type: Report 
Tagged: qualitative analysis UK

As part of its work on reviewing the employment and skills system from the perspective of the individual user, the UKCES has commissioned a literature review of the customer experience. The aim of this research is to review and analyse the available academic and publicly available research evidence and literature that details individuals’ experience of the employment and skills system (their levels of satisfaction), in terms of the support provided to help people into work, training and progression, in order to gain insights into how the system is perceived and experienced by the individual user.