Ofwat Vulnerability Focus report – February 2016

Practice area: Behavioural and experimental economics | Consumer and firm behaviour | Consumer behaviour and protection | Regulatory economics
Client: Ofwat
Published: 23 February, 2016

Ofwat’s Vulnerability Focus report with supporting research by London Economics finds that vulnerability can take many forms, people can move in and out of vulnerability and anyone can find themselves in vulnerable circumstances at times in their life. The report is accompanied by a practitioners’ pack that aims to help water companies to identify customers who may be in vulnerable circumstances.