Evaluation of a sample of OFT’s consumer enforcement cases

Practice area: Consumer behaviour and protection | Consumer protection | Public Policy
Client: Office of Fair Trading
Published: October, 2009
Keywords: quantitative analysis stakeholder surveys and consultations

This study for the Office of Fair Trading reviews the effectiveness of six past consumer protection interventions by the OFT. The project carried out six case studies and in each case it identified the sources of consumer detriment and evaluated the reduction in consumer detriment attributable to the interventions of the OFT.

The six cases covered involved: price transparency in online sales of flight tickets; business practices of a double glazing company; airline terms and conditions; business practices for online sales of consumer electronics; selling practices in a book club; and consumer rights in the area of credit card usage. Based on the six case studies London Economics considered more generally how to monitor performance in relation to future interventions.