abuse-of-dominance||27behavioural-and-experimental-economics||114behavioural||0applying-behavioural-economics-business-industry||114competition-regulation-and-business||0competition-economics||116consumer-and-firm-behaviour||114consumer-behaviour||28consumer-behaviour-and-protection||56contracts||25applying-behavioural-economics-international-institutions||114behavioural-economics-ngos-consumer-advocacy||114public-policy||0applying-behavioural-economics-regulators-government||114

Practice area:	Abuse of dominance | Behavioural and experimental economics | Behavioural Economics | Business and industry | Competition & Antitrust | Competition Economics | Consumer and firm behaviour | Consumer behaviour | Consumer behaviour and protection | Contracts | International institutions | NGOs and consumer advocacy | Public Policy | Regulators and government
Client:	N/A
Published:	February, 2011
Keywords:	quantitative analysis

The OFT has published the market study on problems consumers have with contracts. To inform the market study London Economics in association with YouGov completed a behavioural survey of consumers combined with an economic experiment to investigate the features of contracts that cause most problems for consumers.