Study on Consumers’ Decision-making in Insurance Services: A Behavioural Economics Perspective – November 2017
|Client:||EC DG Justice and Consumers|
|Published:||7 November, 2017|
This study focused on consumers’ decision-making in the non-life insurance market when purchasing domestically and cross-border. It tested ways to help consumers make better decisions using a behavioural experiment, collected complementary data on the supply side of the market, and examined potential savings consumers could make.