Tag Archives: behavioural and experimental

Consumers’ Engagement in the Circular Economy: Results from a Large Scale Behavioural Experiment and Survey in the EU

Sector:Behavioural Economics.
Client:European Commission – Consumers Health and Food Executive Agency (CHAFEA)
Published:03 October, 2019
Document type:Conference Presentation

LE Divisional Director James Suter presented LE Europe’s study for the European Commission on consumer behaviour in the Circular Economy at the 2019 PLATE (Product Lifetimes and the Environment) conference on 20th September 2019 in Berlin. James explained how the findings of the study could be used by policy makers to increase consumers’ engagement in […]

Read more

Understanding Customer Values – Behavioural Experiment Report – March 2019

Sector:
Client:Yorkshire Water
Published:6 March, 2019
Document type:Report | Survey

This study was undertaken for Yorkshire Water, as subcontractor to Aecom, to understand the values customers place on water service attributes as part of the 2019 price review process. London Economics conducted an online behavioural experiment to examine customers’ willingness to pay for service improvements and the impact of various framing treatments on customers’ valuations. […]

Read more

Pre-contractual Information in Retail Energy Markets – Experimental Consumer Research – October 2018

Sector:
Client:EC DG Justice and Consumers
Published:06 November, 2018
Document type:Report

The European Commission commissioned LE Europe, Deloitte and Ipsos to study pre-contractual information in retail energy markets. The study used desk research, stakeholder consultations, a consumer survey and a behavioural experiment to understand consumers’ decision-making, attitudes and switching behaviour, and how to improve clarity and comparability in energy prices, consumption and contractual information. The study […]

Read more

Behavioural Study on Consumers’ Engagement in the Circular Economy – October 2018

Sector:Behavioural Economics.
Client:European Commission – Consumers Health and Food Executive Agency (CHAFEA)
Published:23 October, 2018
Document type:Report

The objective of this study was to provide policy-relevant insights on consumers’ engagement in the circular economy. The study involved several research tasks including a literature review across all EU countries as well as third countries, stakeholder interviews, consumer focus groups in 4 EU countries, an online consumer survey in 12 EU countries and an […]

Read more

Online Market Segmentation – Experimental Consumer Research and Economic Valuation – August 2018

Sector:
Client:EC DG Justice and Consumers
Published:13 September, 2018
Document type:Report

The European Commission commissioned LE Europe, Deloitte and Ipsos to study online personalised pricing and offers and targeted advertising. The study used desk research, stakeholder consultations, mystery shopping, a consumer survey and a behavioural experiment to understand how e-commerce websites use consumers’ personal information, and consumers’ attitudes and behaviour when faced with personalisation online. The […]

Read more

Price and Service Transparency on Barristers’ Websites – Experimental Consumer Research – September 2018

Sector:
Client:The Bar Standards Board
Published:13 September, 2018
Document type:Report

The Bar Standards Board commissioned London Economics and YouGov to study consumer behaviour and attitudes towards barristers’ price and service transparency. The study used focus groups and a behavioural experiment to understand how consumers access, assess and act on price and service information when searching for barristers’ services. The Bar Standards Board will use the […]

Read more

Press Release – Price and Service Transparency on Barristers’ Websites – Experimental Consumer Research – September 2018

Sector:
Client:The Bar Standards Board
Published:14 September, 2018
Document type:Report

The Bar Standards Board commissioned London Economics and YouGov to study consumer behaviour and attitudes towards barristers’ price and service transparency. The study used focus groups and a behavioural experiment to understand how consumers access, assess and act on price and service information when searching for barristers’ services. The Bar Standards Board will use the […]

Read more

Asset Management Market Study – Experimental Consumer Research and Focus Groups – April 2018

Sector:Behavioural Economics.
Client:Financial Conduct Authority
Published: April, 2018
Document type:

As part of the FCA’s Asset Management Market study, London Economics conducted a behavioural experiment to test the impact of different ways of presenting information on charges on the extent that retail investors pay attention to charges in their decision-making. Treatments tested included: warning investors about the impact of charges a) via a written message […]

Read more

Now You See It: Drawing Attention to Charges in the Asset Management Industry – April 2018

Sector:Behavioural Economics.
Client:Financial Conduct Authority
Published: April, 2018
Document type:

A behavioural experiment conducted by London Economics formed the basis of the FCA’s Occasional Paper ‘Now you see it: drawing attention to charges in the asset management industry’. Our experiment tested the impact of different ways of presenting information on charges on the extent that retail investors pay attention to charges in their decision-making. The […]

Read more

Using Behavioural Science to Drive Behaviour Change in Reducing Risks of STIs – March 2018

Sector:Behavioural Economics.
Client:N/A
Published:9 March, 2018
Document type:Conference Presentation | Presentation

Dr Annette Cerulli-Harms spoke at the Public Policy Exchange conference on Student Sexual Health and Well Being on March 8th 2018 about how behavioural economics can be used to change the way we speak about sexual health. Annette explained the relevance of behavioural economics and cognitive biases in the area of public health including sexual […]

Read more

Research into the Experiences and Effectiveness of Solicitors’ First Tier Complaints Handling Processes – January 2018

Sector:Behavioural Economics.
Client:The Solicitors Regulation Authority (SRA)
Published:08 January, 2018
Document type:Report

The Solicitors Regulation Authority (SRA) and Legal Ombudsman jointly commissioned London Economics and YouGov to undertake research into solicitors’ handling of first tier complaints. The study used a consumer survey, a survey of firms and depth interviews with firms and consumers, to understand consumers’ and solicitors’ experiences of the complaints process. The research identified recommended […]

Read more

Consumer Behaviour Research for Legal Services – December 2017

Sector:
Client:The Law Society
Published:6 December, 2017
Document type:Report

The Law Society commissioned London Economics to undertake behavioural economic research into how consumers search for legal services. The study used a behavioural experiment, focus groups and depth interviews to investigate how consumers access, assess and act on information. The research helped the Law Society to better understand the most useful information that solicitors can […]

Read more

Behavioral Economics Guide 2017

Sector:Behavioural Economics.
Client:behavioraleconomics.com
Published:26 June, 2017
Document type:Report

London Economics is happy to announce that we are a corporate sponsor and contributor to the Behavioral Economics Guide 2017, which this year has a forward from Cass R. Sunstein of Harvard University. First released in 2014, this now yearly publication provides an introduction to the field, developments in the behavioural sciences, insights from practitioners, […]

Read more

Study on the Functioning of the Retail Electricity Markets for Consumers in the EU – February 2017

Sector:Competition, Regulation and Business.
Client:EC DG Justice and Consumers
Published:06 February, 2017
Document type:Report

The 2nd Electricity Market Study investigated electricity market functioning for consumers in the EU, Iceland and Norway. It assessed how market performance has developed since the 1st electricity market study conducted in 2010, and the extent to which consumers have the necessary tools to make rational and empowered choices. Its findings offer a clear insight […]

Read more

The Use of Behavioural Insights in Consumer Policy – January 2017

Sector:Behavioural Economics.
Client:OECD
Published:25 January, 2017
Document type:Report

The OECD has published its report on the use of Behavioural Economics in Consumer Policy. The report is informed by discussion at the OECD’s Behavioural Economics Roundtable, at which LE’s Dr Charlotte Duke was an invited speaker on her experience in using behavioural economics to test and design consumer policy.

Read more

Stakeholder Engagement on Complex and Long-run Issues in the Energy and Water Sectors – November 2016

Sector:Behavioural Economics.
Client:Sustainability First
Published:14 November, 2016
Document type:Report

This paper for Sustainability First explores how different research approaches for engaging individual consumers can help uncover long-term public interest in complex areas. The paper covers both quantitative and qualitative methods, and includes behavioural experiments to test consumer responses to alternative interventions. The paper is of use to public interest advocates and energy and water […]

Read more

Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016

Sector:
Client:EC DG Justice and Consumers
Published:21 November, 2016
Document type:Presentation

Following the publication of London Economics’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.

Read more

The Social Value of the Post Office Network – November 2016

Sector:Public Policy.
Client:Department for Business, Energy & Industrial Strategy
Published: November, 2016
Document type:Report | Survey

Read more

Behavioural Experiments and Consumer Policy – April 2016

Sector:Behavioural Economics.
Client:N/A
Published:11 April, 2016
Document type:Presentation

Dr Charlotte Duke spoke at the OECD Roundtable on behavioural insights  at the 91st session of the Committee on Consumer Policy (CCP). Charlotte discussed: Why are we observing such growth in the use of experiments in consumer policy making; What are the pitfalls to be aware of when using experiments in policy making; How may […]

Read more

Understanding Consumer Vulnerability in the EU’s Key Markets – February 2016

Sector:Behavioural Economics.
Client:European Commission
Published:23 February, 2016
Document type:Report

This study for the European Commission provides a new definition of vulnerable consumers, a new methodology for measuring consumer vulnerability and new insights into the actual patterns of consumer vulnerability. The large scale study employed stakeholder consultations, consumer surveys, focus groups and behavioural experiments across the EU28 plus Iceland and Norway.

Read more

Consumer Market Study on the Functioning of Legal and Commercial Guarantees for Consumers in the EU – December 2015

Sector:Behavioural Economics.
Client:European Commission
Published:14 December, 2015
Document type:Report

This study for the European Commission explores how well markets for Legal and Commercial Guarantees (LCGs) operate for consumers in Europe. The study includes consumer surveys and behavioural experiments to investigate how well consumers understand LCGs. The study provides policy recommendations to remedy any shortcomings detected. In particular, the results of will be used to […]

Read more

FCA Symposium: Competition Analysis with Realistic Behaviour – December 2015

Sector:Finance.
Client:Financial Conduct Authority
Published: December, 2015
Document type:

LE’s Charlotte Duke participated in the FCA symposium: competition analysis with realistic behaviour. This forum brought together senior thinkers, researchers and policy makers to discuss the promotion of competition in financial services. During the day, delegates focussed on the research being done on Behavioural Industrial Organisation (BIO).

Read more

High-Cost Short-Term Credit Price Comparison Websites – November 2015

Sector:Behavioural Economics.
Client:Financial Conduct Authority
Published:30 November, 2015
Document type:Report

This behavioural economics study for the FCA, tested additional standards for price comparison websites that compare HCSTC products. It forms part of the evidence base used by the FCA in its recommendations for additional standards in response to the CMA’s final report on payday lending.

Read more

Consumer Testing Study of the Possible New Format and Content for Retail Disclosures of Packaged Retail and Insurance-based Investment Products – November 2015

Sector:Finance.
Client:EC DG Internal Market and Services
Published:13 November, 2015
Document type:Report

The European Commission commissioned London Economics and Ipsos to undertake consumer testing of various ways of presenting information relating to Packaged Retail and Insurance‐based Investment Products (PRIIPs). The motivation for the study was to assess which particular format of Key Information Documents would best help consumers compare and select products for their investment needs. The […]

Read more