Publications in: Consumer behaviour and protection

Study on the Functioning of the Retail Electricity Markets for Consumers in the EU – February 2017

Subsector:Regulators and government
Published:06 February, 2017
Document type:Report

The 2nd Electricity Market Study investigated electricity market functioning for consumers in the EU, Iceland and Norway. It assessed how market performance has developed since the 1st electricity market study conducted in 2010, and the extent to which consumers have the necessary tools to make rational and empowered choices. Its findings offer a clear insight […]

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The Use of Behavioural Insights in Consumer Policy – January 2017

Subsector:NGOs and consumer advocacy
Published:25 January, 2017
Document type:Report

The OECD has published its report on the use of Behavioural Economics in Consumer Policy. The report is informed by discussion at the OECD’s Behavioural Economics Roundtable, at which LE’s Dr Charlotte Duke was an invited speaker on her experience in using behavioural economics to test and design consumer policy.

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Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016

Subsector:Consumer behaviour
Published:21 November, 2016
Document type:Presentation

Following the publication of London Economics’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.

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Stakeholder Engagement on Complex and Long-run Issues in the Energy and Water Sectors – November 2016

Subsector:Regulatory economics
Published:14 November, 2016
Document type:Report

This paper for Sustainability First explores how different research approaches for engaging individual consumers can help uncover long-term public interest in complex areas. The paper covers both quantitative and qualitative methods, and includes behavioural experiments to test consumer responses to alternative interventions. The paper is of use to public interest advocates and energy and water […]

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IPID Consumer Testing and Design Work – August 2016

Subsector:Consumer behaviour and protection
Published:01 August, 2016
Document type:Report

EIOPA commissioned a consortium consisting of LE Europe, Ipsos MORI and Academy Design Partners to undertake consumer testing on the design of a standardised presentation format of an Insurance Product Information Document (IPID). The findings of the consumer testing, as presented in this report, were intended to assist EIOPA to reach a view on the […]

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Behavioural Experiments and Consumer Policy – April 2016

Subsector:Regulators and government
Published:11 April, 2016
Document type:Presentation

Dr Charlotte Duke spoke at the OECD Roundtable on behavioural insights  at the 91st session of the Committee on Consumer Policy (CCP). Charlotte discussed: Why are we observing such growth in the use of experiments in consumer policy making; What are the pitfalls to be aware of when using experiments in policy making; How may […]

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Ofwat Vulnerability Focus Report – February 2016

Subsector:Regulatory economics
Published:23 February, 2016
Document type:Report

Ofwat’s Vulnerability Focus report with supporting research by London Economics finds that vulnerability can take many forms, people can move in and out of vulnerability and anyone can find themselves in vulnerable circumstances at times in their life. The report is accompanied by a practitioners’ pack that aims to help water companies to identify customers […]

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Understanding Consumer Vulnerability in the EU’s Key Markets – February 2016

Subsector:Regulators and government
Published:23 February, 2016
Document type:Report

This study for the European Commission provides a new definition of vulnerable consumers, a new methodology for measuring consumer vulnerability and new insights into the actual patterns of consumer vulnerability. The large scale study employed stakeholder consultations, consumer surveys, focus groups and behavioural experiments across the EU28 plus Iceland and Norway.

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FCA Forum: Competition Analysis with Realistic Behaviour – Forthcoming Event in December 2015

Subsector:Regulators and government
Published:11 November, 2015
Document type:Event

London Economics’ Dr Charlotte Duke will be speaking at this forthcoming event on Behavioural Industrial Organization and how best to design policy interventions and improve competition. Further information and registration for the event can be found above.

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Evaluation of the Impact and Cost-effectiveness of UKTI’s Support for Events – November 2015

Subsector:Public Policy
Published:03 November, 2015
Document type:Report

UKTI’s Events programme consists of wide range of support activities, including lectures and workshops on specific industries/markets, overseas market visits, meetings and networking opportunities with business delegations, etc. The project assessed the net financial benefit of the programme, wider qualitative benefits accruing to participating businesses, and participants’ willingness to pay for attending events. The evidence […]

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