Publications in: Consumer behaviour and protection

Stakeholder Engagement on Complex and Long-run Issues in the Energy and Water Sectors – November 2016

Subsector:Regulatory economics
Published:14 November, 2016
Document type:Report

This paper for Sustainability First explores how different research approaches for engaging individual consumers can help uncover long-term public interest in complex areas. The paper covers both quantitative and qualitative methods, and includes behavioural experiments to test consumer responses to alternative interventions. The paper is of use to public interest advocates and energy and water […]

Read more

Consumer Vulnerability Across Key Markets in the EU: Animated Infographic – November 2016

Subsector:Consumer behaviour
Published:21 November, 2016
Document type:Presentation

Following the publication of London Economics’ study into consumer vulnerability across the EU for DG Justice and Consumers, the European Commission has released an animated infographic which presents the key findings of the study, including the varying impact of vulnerability drivers across key markets.

Read more

IPID Consumer Testing and Design Work – August 2016

Subsector:Consumer behaviour and protection
Published:01 August, 2016
Document type:Report

EIOPA commissioned a consortium consisting of LE Europe, Ipsos MORI and Academy Design Partners to undertake consumer testing on the design of a standardised presentation format of an Insurance Product Information Document (IPID). The findings of the consumer testing, as presented in this report, were intended to assist EIOPA to reach a view on the […]

Read more

Ofwat Vulnerability Focus Report – February 2016

Subsector:Regulatory economics
Published:23 February, 2016
Document type:Report

Ofwat’s Vulnerability Focus report with supporting research by London Economics finds that vulnerability can take many forms, people can move in and out of vulnerability and anyone can find themselves in vulnerable circumstances at times in their life. The report is accompanied by a practitioners’ pack that aims to help water companies to identify customers […]

Read more

Understanding Consumer Vulnerability in the EU’s Key Markets – February 2016

Subsector:Justice and Legal Affairs
Published:23 February, 2016
Document type:Report

This study for the European Commission provides a new definition of vulnerable consumers, a new methodology for measuring consumer vulnerability and new insights into the actual patterns of consumer vulnerability. The large scale study employed stakeholder consultations, consumer surveys, focus groups and behavioural experiments across the EU28 plus Iceland and Norway.

Read more

Evaluation of the Impact and Cost-effectiveness of UKTI’s Support for Events – November 2015

Subsector:Public Policy
Published:03 November, 2015
Document type:Report

UKTI’s Events programme consists of wide range of support activities, including lectures and workshops on specific industries/markets, overseas market visits, meetings and networking opportunities with business delegations, etc. The project assessed the net financial benefit of the programme, wider qualitative benefits accruing to participating businesses, and participants’ willingness to pay for attending events. The evidence […]

Read more

Consumer Testing Study of the Possible New Format and Content for Retail Disclosures of Packaged Retail and Insurance-based Investment Products – November 2015

Subsector:Finance
Published:13 November, 2015
Document type:Report

The European Commission commissioned London Economics and Ipsos to undertake consumer testing of various ways of presenting information relating to Packaged Retail and Insurance‐based Investment Products (PRIIPs). The motivation for the study was to assess which particular format of Key Information Documents would best help consumers compare and select products for their investment needs. The […]

Read more

Managing Money Online – Working As Well As We Think? – February 2015

Subsector:Post
Published:03 February, 2015
Document type:Report

This study for the Keep Me Posted Campaign implemented a behavioural experiment and consumer survey in order to analyse consumers’ behaviour and perceptions when they receive transactional mail either by post or electronically.

Read more

Consumer Protection Aspects of Financial Services – October 2014

Subsector:Consumer Finance
Published:07 October, 2014
Document type:Presentation

The presentation provides a high level summary of the key findings, conclusions and recommendations of the study published by the European Parliament in February 2014.

Read more

General Insurance Add-ons: Experimental Consumer Research Report

Subsector:Consumer behaviour and protection
Published:13 March, 2014
Document type:Report

Behavioural experiment by London Economics which formed part of the FCA’s Add-on Insurance Market Study. The experiment with 1,500 UK residents tested for common patterns of consumer behaviour that arise due to add-on insurance mechanisms and assessed how insurance add-ons may lead to poor outcomes for consumers in these markets.

Read more