Publications in: Consumer and firm behaviour

Consumer Switching Experimental Economics Research

Subsector:Telecom and media
Published: September, 2010
Document type:Report

This study completed for Ofcom reports the results of an economic experiment that investigates different features of switching processes for consumers in the market for communication services. The economic experiment tests the impact of two main forms of switching process, Gaining Provider Led Processes (GPLPs) and Losing Provider Led Processes (LPLPs) on a set of […]

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The Impact of Price Frames on Consumer Decision Making

Subsector:Public Policy
Published: May, 2010
Document type:Report

London Economics was comissioned by the Office of Fair Trading to undertake a behavioural economics study into how different price frames may impact upon consumer behaviour. The study uses experimental economics to test if consumers incur behavioural biases under five common pricing practices used by firms, including drip pricing and “3 for 2” offers. The […]

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Using Experiments in Consumer Research

Subsector:Regulatory economics
Published: March, 2010
Document type:Report

Ofcom has published the report “Using experiments in consumer research” by London Economics. The work informs Ofcom about how behavioural and experimental economics can assist regulators in understanding consumer behaviour. The research implemented a controlled economic experiment which considered a number of options for improving the understanding of consumers when choosing telecommunication services funded through […]

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Road Testing of Consumer Remedies

Subsector:Public Policy
Published: July, 2009
Document type:Report

Office of Fair Trading, London, July 9, 2009.

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Estimating Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: 2006
Document type:Staff publication

Crew, M.A. and Kelindorfer, P.R. (eds), Progress towards Liberalisation of the Postal and Delivery Sector, 2006. Swinand, G. and Jones, S.

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Estimation of Consumers’ Willingness to Pay for Quality of Service in Post

Subsector:Regulatory economics
Published: June, 2005
Document type:Presentation

13th Conference on Postal and Delivery Economics in Antwerp, Belgium. June 1-4, 2005.

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