Publications in: Behavioural Economics
Consumers’ Engagement in the Circular Economy: Results from a Large Scale Behavioural Experiment and Survey in the EU
| Published: | 03 October, 2019 |
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Divisional Director James Suter presented LE Europe’s study for the European Commission on consumer behaviour in the Circular Economy at the 2019 PLATE (Product Lifetimes and the Environment) conference on 20th September 2019 in Berlin. James explained how the findings of the study could be used by policy makers to increase consumers’ engagement in various […]
General Insurance Pricing Practices October 2019
| Published: | 4 October, 2019 |
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The Financial Conduct Authority commissioned London Economics (with subcontractors YouGov and Kudos Research) to carry out a study on consumers’ attitudes, search and switching behaviour in home and motor insurance. London Economics was lead contractor, responsible for refining the survey design, project management and reporting. LE also designed a stated preference component assessing consumers’ valuation […]
Presentation of LE-Europe’s Behavioural Study on the Digitalisation of the Marketing and Distance Selling of Retail Financial Services
| Published: | 18 June, 2019 |
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Divisional Director James Suter presented LE-Europe’s behavioural study on the digitalisation of the marketing and distance selling of retail financial services at the joint CEPS-ECRI/European Commission conference on protecting consumers taking credit in the digital era, in Brussels on 18th June 2019. This study examines the impacts on consumers of practices used by providers of […]
Behavioural Study on the Digitalisation of the Marketing and Distance Selling of Retail Financial Services – April 2019
| Published: | 10 April, 2019 |
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The study looked into the impacts on consumers of practices used by providers of retail financial services when marketing and selling their products online. Moreover, it suggested ways to improve how consumers are informed when looking to obtain financial products, such as consumer credit or bank accounts, on the internet. Some of the main findings: […]
Understanding Customer Values – Behavioural Experiment Report – March 2019
| Published: | 6 March, 2019 |
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This study was undertaken for Yorkshire Water, as subcontractor to Aecom, to understand the values customers place on water service attributes as part of the 2019 price review process. London Economics conducted an online behavioural experiment to examine customers’ willingness to pay for service improvements and the impact of various framing treatments on customers’ valuations. […]
Future Options for Managing Customer Demand for Water – March 2019
| Published: | 21 March, 2019 |
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Yorkshire Water commissioned London Economics to write a paper on interventions to manage water demand with a special focus on interventions which use behavioural economics. The paper also assessed the effectiveness of temporary use bans (TUBs), commonly known as ‘hosepipe bans’, which must be introduced in times of severe droughts. A rapid evidence assessment of […]
Pre-contractual Information in Retail Energy Markets – Experimental Consumer Research – October 2018
| Published: | 06 November, 2018 |
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The European Commission commissioned LE Europe, Deloitte and Ipsos to study pre-contractual information in retail energy markets. The study used desk research, stakeholder consultations, a consumer survey and a behavioural experiment to understand consumers’ decision-making, attitudes and switching behaviour, and how to improve clarity and comparability in energy prices, consumption and contractual information. The study […]
Behavioural Study on Consumers’ Engagement in the Circular Economy – October 2018
| Published: | 23 October, 2018 |
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The objective of this study was to provide policy-relevant insights on consumers’ engagement in the circular economy. The study involved several research tasks including a literature review across all EU countries as well as third countries, stakeholder interviews, consumer focus groups in 4 EU countries, an online consumer survey in 12 EU countries and an […]
Online Market Segmentation – Experimental Consumer Research and Economic Valuation – August 2018
| Published: | 13 September, 2018 |
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The European Commission commissioned LE Europe, Deloitte and Ipsos to study online personalised pricing and offers and targeted advertising. The study used desk research, stakeholder consultations, mystery shopping, a consumer survey and a behavioural experiment to understand how e-commerce websites use consumers’ personal information, and consumers’ attitudes and behaviour when faced with personalisation online. The […]
Price and Service Transparency on Barristers’ Websites – Experimental Consumer Research – September 2018
| Published: | 13 September, 2018 |
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The Bar Standards Board commissioned London Economics and YouGov to study consumer behaviour and attitudes towards barristers’ price and service transparency. The study used focus groups and a behavioural experiment to understand how consumers access, assess and act on price and service information when searching for barristers’ services. The Bar Standards Board will use the […]